Amcham-Brasil

Junior Customer Success Analyst

Amcham-Brasil

full-time

Posted on:

Location Type: Hybrid

Location: Vitória • Brasil

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Job Level

Junior

About the role

  • Manage and maintain relationships with a portfolio of B2B clients (small, medium, and large enterprises)
  • Manage targets and performance/results
  • Conduct renewal follow-ups
  • Identify new business opportunities
  • Lead and facilitate meetings
  • Interact with internal teams (events and content, finance, sponsorship, etc.)
  • Participate in events, committees, and seminars

Requirements

  • Bachelor's degree completed or in progress
  • Proficiency with Microsoft Office
  • Experience in customer service and relationship management
  • Availability to work in a hybrid model – on-site 3x per week
  • Proactive, curious, and engaged to meet targets and deliver results
  • Flexible and dynamic when interacting and negotiating with companies across multiple sectors
  • Motivated by challenges
  • Customer-centric mindset
  • Clear and objective written and verbal communication skills
  • Able to work constructively and respectfully in a team to achieve shared goals
Benefits
  • Multi-benefit card for meal and food allowances
  • Transportation voucher or fuel allowance
  • Wellhub
  • Birthday day off
  • Complimentary fruit in the afternoons
  • Employee happiness program
  • Pet Love
  • SESC access credential
  • Health insurance
  • Group life insurance
  • Discounts on courses, postgraduate programs, and MBAs
  • Access to AmCham training programs
  • Year-end recess
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft Officecustomer servicerelationship management
Soft Skills
proactivecuriousengagedflexibledynamicmotivatedcustomer-centricclear communicationobjective communicationteam collaboration
Certifications
Bachelor's degree