Health Services Coordinator

AMC Health

Telephonic Health Services Coordinator enrolling chronic-care patients in AMC Health’s Remote Patient Monitoring programs. Coordinating outreach, documentation, and support with nurse care teams in a fully remote setting.

Posted 8/13/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and communication skills while effectively engaging patients in Remote Patient Monitoring programs. Proficient in electronic health record documentation and capable of coordinating patient assistance services in compliance with HIPAA regulations.

Highest-signal resume keywords

Electronic Health Record SystemsMedical TerminologyBilingual SpanishActive CNA CertificationPatient Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical AssistingPatient OutreachCall Volume ManagementTechnical TroubleshootingTyping 50–60 Words Per Minute

Soft Skills

Organizational SkillsTime ManagementEmpathyProblem-SolvingActive Listening

Tools & Technologies

Remote Patient MonitoringCommunication SystemsHealth Devices

Certifications & Qualifications

CNA CertificationPharmacy Technician Certification

Industry Keywords

HIPAA CompliancePatient Care CoordinationHealthcare SettingTelephonic Relationships

About the role

Key responsibilities & impact

Conduct outbound outreach to prospective patients and explain Remote Patient Monitoring programs, services, benefits, features, and expectations
Engage patients by phone to establish rapport, answer questions, and encourage participation and adherence
Complete Welcome Calls and Post-Physician Visit Updates
Document patient information accurately in the electronic health record
Collaborate with nurse care managers and the broader clinical care team to support patient care goals
Track hospitalizations and notify nursing staff upon discharge
Coordinate patient assistance services, including transportation, housekeeping, home modifications, and food assistance
Follow up to confirm services are initiated and meeting expectations
Respond to inbound patient, client, and provider inquiries and determine service needs
Initiate phone, fax, and email communications with patients, clients, physician offices, and care providers
Maintain accurate provider contact information
Escalate unresolved patient issues and care-coordination concerns to leadership
Meet or exceed call volume, disengagement threshold, performance metrics, and service level agreements
Comply with company policies, HIPAA requirements, and applicable regulations

Requirements

What you’ll need

Strong organizational, time management, and multitasking skills
Excellent verbal and written communication skills with strong attention to detail
Ability to actively listen and engage patients with empathy and professionalism
Ability to work independently in a remote environment and remain accountable
Strong problem-solving and critical-thinking skills
Ability to build rapport and maintain productive telephonic relationships
Comfort navigating multiple systems and technologies simultaneously
Bilingual Spanish preferred
Completion of a Medical Assisting program accredited by CAAHEP or ABHES preferred
At least six months of experience performing general Medical Assistant duties, or three years of experience in a clinic or comparable healthcare setting with direct patient contact
Knowledge of medical terminology
Prior experience using electronic health record systems
Strong technical aptitude, including remotely assisting patients with health devices and troubleshooting basic issues
Ability to type a minimum of 50–60 words per minute while speaking with patients by phone
Ability to work schedules aligned to client-specific time zones
Active CNA certification or equivalent certification, such as Pharmacy Technician certification, in good standing
Ability to maintain a private, quiet, secure, distraction-free home office
Reliable internet access meeting company minimum technical requirements
Ability to perform extended computer and telephone use

Benefits

Comp & perks

Remote work environment
Dedicated private, quiet, secure home office arrangement
Reliable internet access meeting company minimum technical requirements
Reasonable accommodations for qualified individuals with disabilities