Health Services Coordinator

AMC Health

Telephonic coordinator enrolling chronic-care patients in AMC Health’s Remote Patient Monitoring programs. Supporting care teams through outreach, documentation, coordination, and patient engagement.

Posted 8/13/2026full-timeRemote • Virginia • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Remote Patient Monitoring, patient engagement, and electronic health record management while ensuring compliance with HIPAA regulations. Proficient in building rapport with patients and coordinating assistance services to meet their needs effectively.

Highest-signal resume keywords

CNA CertificationElectronic Health Record (EHR) SystemsMedical Terminology KnowledgePatient EngagementBilingual Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Remote Patient MonitoringPatient OutreachDocumentation AccuracyTyping 50–60 Words Per MinuteTechnical TroubleshootingCall Volume ManagementService-Level Target Achievement

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsProblem-SolvingCritical Thinking

Tools & Technologies

Health DevicesTelecommunication SystemsPatient Assistance Coordination

Certifications & Qualifications

CNA CertificationMedical Assisting Program Completion

Industry Keywords

HIPAA ComplianceHealthcare SettingPatient Care CoordinationClinical Care Team Collaboration

About the role

Key responsibilities & impact

Conduct outbound outreach to newly referred patients and explain Remote Patient Monitoring programs, services, benefits, features, and expectations
Engage patients by telephone to establish rapport, answer questions, and encourage participation and adherence
Complete Welcome Calls and Post-Physician Visit Updates
Document patient information accurately in the electronic health record
Collaborate with nurse care managers and the broader clinical care team to support patient goals
Track hospitalizations and notify nursing staff upon discharge
Coordinate patient assistance services, including transportation, housekeeping, home modifications, and food assistance
Follow up to confirm services have started and meet patient expectations
Respond to inbound patient, client, and provider inquiries and determine service needs
Communicate with patients, clients, physician offices, and care providers by phone, fax, and email
Maintain accurate provider contact information
Escalate unresolved patient issues and care-coordination concerns to leadership
Meet or exceed call-volume, disengagement-threshold, and other performance and service-level targets
Comply with company policies, HIPAA requirements, and applicable regulations

Requirements

What you’ll need

At least six (6) months of experience performing general duties as a Medical Assistant OR three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact
Active CNA certification or equivalent certification, in good standing
Knowledge of medical terminology
Prior experience using electronic health record (EHR) systems
Strong technical aptitude, including remotely assisting patients with health devices and troubleshooting basic issues
Ability to type a minimum of 50–60 words per minute while speaking with patients by phone
Ability to work schedules aligned to client-specific time zones
Strong organizational, time-management, multitasking, verbal communication, written communication, listening, problem-solving, and critical-thinking skills
Ability to work independently and maintain accountability in a remote environment
Ability to build rapport and maintain productive relationships telephonically
Comfort navigating multiple systems and technologies simultaneously
Completion of a CAAHEP- or ABHES-accredited Medical Assisting program preferred
Bilingual Spanish preferred
Dedicated private, quiet, secure, distraction-free home office
Reliable internet meeting company minimum technical requirements

Benefits

Comp & perks

Remote Patient Monitoring services and benefits are part of the role's patient program context
Fully remote work environment
Dedicated private, quiet, secure home office arrangement
Reliable internet access meeting company minimum technical requirements
Reasonable accommodations considered under the ADA