Telephonic Health Services Coordinator

AMC Health

Telephonic coordinator enrolling New York patients in AMC Health’s Remote Patient Monitoring programs for chronic conditions. Supporting care teams through outreach, documentation, and patient assistance coordination.

Posted 8/13/2026full-timeRemote • New York City • New York • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Remote Patient Monitoring, effective communication, and patient engagement while ensuring compliance with HIPAA regulations. Proficient in using Electronic Health Record (EHR) systems and managing patient assistance services in a remote healthcare environment.

Highest-signal resume keywords

Remote Patient MonitoringElectronic Health Record (EHR) SystemsActive CNA CertificationPatient EngagementMedical Terminology

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical Assistant DutiesTyping 50–60 Words Per MinuteTechnical AptitudeProblem-SolvingCritical Thinking

Soft Skills

Organizational SkillsTime ManagementVerbal CommunicationWritten CommunicationEmpathy

Tools & Technologies

Health DevicesRemote Communication ToolsPatient Assistance Services

Certifications & Qualifications

Active CNA CertificationPharmacy Technician Certification

Industry Keywords

HIPAA CompliancePatient Care CoordinationHealthcare SettingTelephonic EngagementPatient Discharge Tracking

About the role

Key responsibilities & impact

Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health’s Remote Patient Monitoring programs, services, and benefits
Describe program features, expectations, and value clearly and compassionately
Engage patients by telephone, establish rapport, answer questions, and encourage participation and adherence
Complete Welcome Calls and Post-Physician Visit Updates
Document patient information accurately in the electronic health record (EHR)
Collaborate with nurse care managers and the broader care team to support patient care goals
Track hospitalizations and notify nursing staff upon patient discharge
Coordinate patient assistance services, including transportation, housekeeping, home modifications, and food assistance
Follow up to confirm services are initiated and meeting expectations
Respond to inbound patient, client, and provider inquiries and determine service needs
Initiate phone, fax, and email communications with patients, clients, physician offices, and care providers
Maintain accurate provider contact information
Escalate unresolved patient issues and care-coordination concerns to leadership
Meet or exceed performance metrics and service level agreements, including call volume and disengagement thresholds
Comply with company policies, HIPAA requirements, and applicable regulations

Requirements

What you’ll need

Strong organizational, time-management, multitasking, verbal, and written communication skills
Ability to actively listen and engage patients with empathy and professionalism
Ability to work independently in a remote environment with accountability
Strong problem-solving and critical-thinking skills
Ability to build rapport in a telephonic remote setting
Comfort navigating multiple systems and technologies simultaneously
At least six months of experience performing general Medical Assistant duties OR three years in a clinic or comparable healthcare setting with direct patient contact
Knowledge of medical terminology
Prior experience using electronic health record (EHR) systems
Strong technical aptitude and ability to assist patients remotely with health devices and troubleshoot basic issues
Ability to type a minimum of 50–60 words per minute while speaking by phone
Ability to work schedules aligned to client-specific time zones
Active CNA certification or equivalent certification, such as Pharmacy Technician, in good standing
Ability to work effectively in a fully remote environment
Dedicated private, quiet, secure home office free from distractions
Reliable internet access meeting company minimum technical requirements

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account AMC Health Website LinkedIn All Job Openings 201 - 500 employees Founded 2002 🏥 Healthcare ☁️ SaaS 🤖 Artificial Intelligence 💰 Private equity on 2021-07 Healthcare
SaaS
Artificial Intelligence AMC Health is an enterprise virtual care and remote patient monitoring company that provides clinician-led virtual care, AI-driven predictive models, and real-time physiometric data capture. It partners with health plans, health systems, government programs (including Veterans Affairs), employers, and clinical trials to reduce readmissions, improve chronic disease outcomes, and lower cost of care through an end-to-end platform combining RPM devices, predictive analytics, care management, and quality improvement services. Telephonic Health Services Coordinator 🔥 33 minutes ago 🗽 New York – Remote ⏰ Full Time 🟢 Junior ✨ Health Coordinator Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health’s Remote Patient Monitoring programs, services, and benefits
Describe program features, expectations, and value clearly and compassionately
Engage patients by telephone, establish rapport, answer questions, and encourage participation and adherence
Complete Welcome Calls and Post-Physician Visit Updates
Document patient information accurately in the electronic health record (EHR)
Collaborate with nurse care managers and the broader care team to support patient care goals
Track hospitalizations and notify nursing staff upon patient discharge
Coordinate patient assistance services, including transportation, housekeeping, home modifications, and food assistance
Follow up to confirm services are initiated and meeting expectations
Respond to inbound patient, client, and provider inquiries and determine service needs
Initiate phone, fax, and email communications with patients, clients, physician offices, and care providers
Maintain accurate provider contact information
Escalate unresolved patient issues and care-coordination concerns to leadership
Meet or exceed performance metrics and service level agreements, including call volume and disengagement thresholds
Comply with company policies, HIPAA requirements, and applicable regulations 🎯 Requirements
Strong organizational, time-management, multitasking, verbal, and written communication skills
Ability to actively listen and engage patients with empathy and professionalism
Ability to work independently in a remote environment with accountability
Strong problem-solving and critical-thinking skills
Ability to build rapport in a telephonic remote setting
Comfort navigating multiple systems and technologies simultaneously
At least six months of experience performing general Medical Assistant duties OR three years in a clinic or comparable healthcare setting with direct patient contact
Knowledge of medical terminology
Prior experience using electronic health record (EHR) systems
Strong technical aptitude and ability to assist patients remotely with health devices and troubleshoot basic issues
Ability to type a minimum of 50–60 words per minute while speaking by phone
Ability to work schedules aligned to client-specific time zones
Active CNA certification or equivalent certification, such as Pharmacy Technician, in good standing
Ability to work effectively in a fully remote environment
Dedicated private, quiet, secure home office free from distractions
Reliable internet access meeting company minimum technical requirements Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Home Health Scheduling Coordinator 🕒 July 7 Graham Healthcare Group 501 - 1000 🏥 Healthcare ⚕️ Healthcare Insurance 🏢 Enterprise Website LinkedIn All Job Openings Patient Services Coordinator managing schedules for home visits and patient care coordination. Involves scheduling, liaising, and ensuring smooth operation between field staff and clients. 🇺🇸 United States – Remote 💵 $20 - $24 / hour ⏰ Full Time 🟢 Junior ✨ Health Coordinator Home Health Scheduling Coordinator 🕒 June 17 Graham Healthcare Group 501 - 1000 🏥 Healthcare ⚕️ Healthcare Insurance 🏢 Enterprise Website LinkedIn All Job Openings Scheduling coordinator managing patient care visits for home health services and assisting with coordination of care. Works within the HCHB workflow structure, compiling daily schedules and liaising between staff, patients, and clinicians. 🇺🇸 United States – Remote 💵 $20 - $24 / hour ⏰ Full Time 🟢 Junior ✨ Health Coordinator 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs