Health Services Coordinator

AMC Health

Telephonic Health Services Coordinator enrolling chronic-care patients in AMC Health’s Remote Patient Monitoring programs. Supporting care teams through patient engagement, EHR documentation, and service coordination.

Posted 8/13/2026full-timeRemote • Indianapolis • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Remote Patient Monitoring, effective patient engagement, and accurate documentation in electronic health records. Proficient in navigating multiple systems while maintaining compliance with HIPAA and other regulations.

Highest-signal resume keywords

Remote Patient MonitoringElectronic Health Record SystemsMedical TerminologyCNA CertificationBilingual Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient EngagementDocumentation AccuracyTechnical AptitudeTyping Speed (50-60 WPM)Problem-SolvingMultitaskingTime ManagementGeneral Medical Assistant DutiesHealth Device TroubleshootingPatient Assistance Coordination

Soft Skills

EmpathyActive ListeningCommunication SkillsOrganizational SkillsProfessionalism

Tools & Technologies

Telephonic CommunicationEmail CommunicationFax CommunicationRemote Work ToolsPatient Management Systems

Certifications & Qualifications

CNA CertificationPharmacy Technician Certification

Industry Keywords

HIPAA CompliancePatient Care CoordinationHealthcare Setting ExperienceCall Volume MetricsService-Level Agreements

About the role

Key responsibilities & impact

Conduct outbound outreach to newly referred prospective patients to explain Remote Patient Monitoring programs, services, and benefits
Describe program features, expectations, and value in a clear, compassionate, patient-centered manner
Engage patients telephonically, establish rapport, address questions, and encourage program participation and adherence
Complete Welcome Calls and Post-Physician Visit Updates
Document patient information accurately in the electronic health record
Collaborate with nurse care managers and the broader care team to support patient care goals
Track hospitalizations and notify nursing staff upon patient discharge
Coordinate patient assistance services and follow up to confirm services have started and meet expectations
Respond to inbound patient, client, and provider inquiries and determine service needs
Initiate phone, fax, and email communications with patients, clients, physician offices, and care providers
Maintain accurate provider contact information
Escalate unresolved patient issues and care-coordination concerns to leadership
Meet or exceed call-volume, disengagement-threshold, and other performance metrics and service-level agreements
Comply with company policies, HIPAA requirements, and applicable regulations

Requirements

What you’ll need

Strong organizational, time-management, and multitasking skills
Excellent verbal and written communication skills with strong attention to detail
Ability to actively listen and engage patients with empathy and professionalism
Ability to work independently in a remote environment and remain accountable
Strong problem-solving and critical-thinking skills
Ability to build rapport in a telephonic, remote setting
Comfort navigating multiple systems and technologies simultaneously
At least six months of experience performing general Medical Assistant duties OR three years in a clinic or comparable healthcare setting with direct patient contact
Knowledge of medical terminology
Prior experience using electronic health record systems
Strong technical aptitude, including assisting patients remotely with health devices and troubleshooting basic issues
Ability to type a minimum of 50–60 words per minute while speaking by phone
Ability to work schedules aligned with client-specific time zones
Active CNA certification or equivalent certification, such as Pharmacy Technician, in good standing
Ability to work effectively in a fully remote environment
Dedicated private, quiet, secure, distraction-free home office
Reliable internet access meeting company minimum technical requirements
Bilingual Spanish preferred
Completion of a CAAHEP- or ABHES-accredited Medical Assisting program preferred

Benefits

Comp & perks

Remote work environment
Dedicated home office requirement
Reliable internet access meeting company minimum technical requirements
Reasonable accommodations considered for qualified individuals with disabilities