Health Services Coordinator

AMC Health

Telephonic coordinator enrolling patients in AMC Health’s Remote Patient Monitoring programs. Supporting chronic-care engagement, EHR documentation, and coordination with nurses and providers.

Posted 8/13/2026full-timeRemote • Boston • Massachusetts • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Remote Patient Monitoring, effective communication, and patient engagement while ensuring compliance with HIPAA regulations. Proficient in electronic health record systems and possesses strong organizational and multitasking abilities.

Highest-signal resume keywords

CNA CertificationElectronic Health Record SystemsMedical Terminology KnowledgePatient EngagementBilingual Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Remote Patient MonitoringTyping 50–60 Words Per MinuteTechnical Aptitude for Health DevicesPatient DocumentationCall Volume Management

Soft Skills

EmpathyActive ListeningProblem-SolvingProfessionalismAttention to Detail

Tools & Technologies

Electronic Health Record SystemsCommunication ToolsRemote Patient Monitoring Technologies

Certifications & Qualifications

CNA CertificationMedical Assisting Program Completion

Industry Keywords

HIPAA CompliancePatient Care CoordinationHealthcare Setting ExperienceTelephonic CommunicationPatient Assistance Services

About the role

Key responsibilities & impact

Conduct outbound outreach to newly enrolled prospective patients and explain Remote Patient Monitoring programs, services, and benefits
Describe program features, expectations, and value clearly and compassionately
Engage patients by telephone, establish rapport, address questions, and encourage participation and adherence
Complete Welcome Calls and Post-Physician Visit Updates
Document patient information accurately in the electronic health record
Collaborate with nurse care managers and the broader clinical care team to support patient care goals
Track hospitalizations and notify nursing staff upon patient discharge
Coordinate patient assistance services and follow up to confirm services are initiated and meeting expectations
Respond to inbound patient, client, and provider inquiries and determine service needs
Initiate phone, fax, and email communications with patients, clients, physician offices, and care providers
Maintain accurate provider contact information
Escalate unresolved patient issues and care-coordination concerns to leadership
Meet or exceed call volume, disengagement threshold, service level agreement, and other performance expectations
Comply with company policies, HIPAA requirements, and applicable regulations

Requirements

What you’ll need

At least six months of experience performing general duties as a Medical Assistant OR three years of experience working in a clinic or comparable healthcare setting with direct patient contact
Active CNA certification or equivalent certification, in good standing
Knowledge of medical terminology
Prior experience using electronic health record systems
Strong technical aptitude for remotely assisting patients with health devices and troubleshooting basic issues
Ability to type a minimum of 50–60 words per minute while speaking with patients by phone
Ability to work schedules aligned to client-specific time zones
Strong organizational, time management, and multitasking skills
Excellent verbal and written communication skills and attention to detail
Active listening, empathy, professionalism, problem-solving, and critical-thinking skills
Ability to work independently in a remote environment and maintain accountability
Ability to build rapport and productive relationships in a telephonic setting
Comfort navigating multiple systems and technologies simultaneously
Completion of a CAAHEP- or ABHES-accredited Medical Assisting program preferred
Bilingual Spanish preferred
Dedicated private, quiet, secure, distraction-free home office
Reliable internet access meeting company minimum technical requirements

Benefits

Comp & perks

Fully remote work environment
Dedicated private, quiet, secure home office
Reliable internet access meeting company minimum technical requirements
Reasonable accommodations for qualified individuals with disabilities