Health Services Coordinator

AMC Health

Telephonic coordinator enrolling chronic-care patients in AMC Health’s Remote Patient Monitoring programs. Supporting care teams through outreach, EHR documentation, coordination, and patient assistance services.

Posted 8/13/2026full-timeRemote • Jefferson City • Montana • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Remote Patient Monitoring, effective communication with patients and healthcare providers, and proficiency in electronic health record (EHR) systems. Capable of managing patient care coordination and maintaining compliance with HIPAA regulations.

Highest-signal resume keywords

Remote Patient MonitoringElectronic Health Record (EHR) SystemsMedical TerminologyBilingual SpanishActive CNA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical AssistingPatient Care CoordinationTyping 50–60 Words Per MinuteTechnical AptitudeProblem-Solving

Soft Skills

Organizational SkillsTime ManagementMultitaskingVerbal CommunicationEmpathy

Tools & Technologies

Health DevicesTelephonic Communication SystemsComputer Systems

Certifications & Qualifications

Active CNA CertificationPharmacy Technician Certification

Industry Keywords

HIPAA CompliancePatient EngagementHealthcare SettingPatient Assistance ServicesClinical Care Team

About the role

Key responsibilities & impact

Conduct outbound outreach to newly referred prospective patients and explain Remote Patient Monitoring programs, services, benefits, expectations, and value
Engage patients by telephone to establish rapport, answer questions, and encourage participation and adherence
Complete Welcome Calls and Post-Physician Visit Updates
Document patient information accurately in the electronic health record (EHR)
Collaborate with nurse care managers and the broader clinical care team to support patient care goals
Track hospitalizations and notify nursing staff upon patient discharge
Coordinate patient assistance services such as transportation, housekeeping, home modifications, and food assistance
Follow up with patients to confirm services are initiated and meeting expectations
Respond to inbound patient, client, and provider inquiries and determine service needs
Communicate with patients, clients, physician offices, and care providers by phone, fax, and email
Maintain accurate provider contact information
Escalate unresolved patient issues and care-coordination concerns to leadership
Meet or exceed call-volume, disengagement-threshold, service-level agreement, and other performance metrics
Comply with company policies, HIPAA requirements, and applicable regulations

Requirements

What you’ll need

Ability to work independently in a remote environment while maintaining accountability
Strong organizational, time-management, multitasking, problem-solving, and critical-thinking skills
Excellent verbal and written communication skills with attention to detail
Ability to actively listen, demonstrate empathy, build rapport, and maintain productive telephonic relationships
Comfort navigating multiple systems and technologies simultaneously
Bilingual Spanish preferred
Completion of a Medical Assisting program accredited by CAAHEP or ABHES preferred
At least six months of experience performing general Medical Assistant duties, or three years of experience in a clinic or comparable healthcare setting with direct patient contact
Knowledge of medical terminology
Prior experience using electronic health record (EHR) systems
Strong technical aptitude and ability to assist patients remotely with health devices and troubleshoot basic issues
Ability to type a minimum of 50–60 words per minute while speaking with patients by phone
Ability to work schedules aligned to client-specific time zones
Active CNA certification or equivalent certification, such as Pharmacy Technician certification, in good standing
Ability to work effectively in a fully remote environment
Must maintain a dedicated private, quiet, secure, distraction-free home office
Reliable internet access meeting company minimum technical requirements
Ability to perform extended computer and telephone use in a primarily sedentary role

Benefits

Comp & perks

Fully remote work environment
Dedicated private, quiet, secure home office arrangement
Reliable internet access meeting company minimum technical requirements
Reasonable accommodations considered for qualified individuals with disabilities