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Health Services Coordinator
AMC HealthTelephonic Health Services Coordinator engaging newly referred patients and supporting chronic condition management. Collaborating with clinical care teams to enhance patient health objectives.
About the role
Key responsibilities & impact- Serve as the primary point of contact for newly referred patients
- Conduct outbound outreach to newly enrolled prospective patients
- Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs
- Document patient information accurately in the electronic health record (EHR)
- Collaborate with nurse care managers and the broader care team to support patient care goals
- Track hospitalizations and notify nursing staff upon patient discharge
- Respond to inbound patient, client, and provider inquiries
- Initiate outbound communications with patients, clients, and care providers
Requirements
What you’ll need- Completion of a Medical Assisting program accredited by CAAHEP or ABHES
- At least six (6) months of experience performing general duties as a Medical Assistant OR three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact
- Knowledge of medical terminology and prior experience using electronic health record (EHR) systems
- Strong technical aptitude, including the ability to assist patients remotely with health devices and troubleshoot basic issues
- Ability to type a minimum of 50-60 words per minute while speaking with patients by phone
- Must be able to work schedules aligned to client-specific time zone requirements, as dictated by business needs
- Active CNA certification or equivalent certification (e.g., Pharmacy Technician), in good standing
Benefits
Comp & perks- Relaxed and supportive work environment
- Opportunities for personal and professional growth
- Collaboration with a dedicated, caring team
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Medical AssistingElectronic Health Record (EHR)Medical TerminologyTechnical AptitudeTyping (50-60 words per minute)
Soft Skills
CommunicationPatient EngagementRapport BuildingCollaborationProblem Solving
Certifications
CNA CertificationPharmacy Technician Certification