Adoption Specialist

Ambient

Microsoft Dynamics Trainer leading training and support initiatives for diverse teams at Ambient Enterprises. Conducting sessions both remotely and on-site across the United States, with significant travel requirements.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Conduct training sessions for sales, service dispatch, and administrative teams on Microsoft Dynamics CRM and Field Service modules, both remote and on-site.
Develop and maintain training materials, including user guides, tutorials, and hands-on workshops, tailored to different teams and roles.
Provide ongoing support post go-live, assisting users with Dynamics CRM and Field Service navigation and troubleshooting inquiries.
Support onboarding of new employees to ensure proficiency in Microsoft Dynamics from day one.
Collaborate with IT teams, project managers, and business leaders to align training with deployment schedules and processes, while gathering feedback to refine programs.
Assist with functional testing of new features and updates, providing feedback to IT on usability and process improvements.
Willingness to travel extensively within the United States (~50-75% of the time).

Requirements

What you’ll need

Proven experience delivering user training for Microsoft Dynamics CRM, Field Service, or similar platforms.
Strong background in developing training materials, including manuals, quick reference guides, and workshop exercises.
Excellent verbal and written communication skills, with the ability to simplify complex system functions into clear instructions.
Hands-on experience in user support, troubleshooting, and providing hyper-care post go-live.
Demonstrated capability in conducting system functional testing and documenting observations.
Willingness to travel extensively within the United States (~50-75% of the time).
A problem-solving mindset with a focus on user experience and operational efficiency.
Highly organized with strong attention to detail and the ability to manage multiple training engagements independently.
Bachelor’s degree in information technology, Education, Business Administration, or a related field.
Minimum of 5 years of experience in training roles involving CRM and Field Service applications, preferably with Microsoft Dynamics CRM or similar enterprise systems.
Prior experience supporting user acceptance testing (UAT) or functional system testing is advantageous.

Benefits

Comp & perks

Equal employment opportunities
Prohibits discrimination and harassment of any type

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft Dynamics CRMField Servicetraining materials developmentuser supporttroubleshootingfunctional testinguser acceptance testing (UAT)documentationworkshop facilitationsystem navigation

Soft Skills

verbal communicationwritten communicationproblem-solvingorganizational skillsattention to detailindependent managementcollaborationfeedback gatheringuser experience focusoperational efficiency

Certifications

Bachelor’s degree in information technologyBachelor’s degree in EducationBachelor’s degree in Business Administration