Director, Technical Services

Ambient Security

Director of Technical Services overseeing customer success in physical security solutions. Building and leading technical teams to ensure seamless delivery and integration for enterprise clients.

Posted 5/14/2026full-timeRedwood City • California • 🇺🇸 United StatesLead💰 $200,000 - $220,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and develop a small team of technical experts across varying experience levels, including senior ICs and junior to mid-level engineers
Set and maintain a high hiring bar while building a balanced team that can scale in capability, not just size
Own technical delivery outcomes across onboarding, implementation, integrations, and advanced troubleshooting for enterprise customers
Establish clear accountability for customer deliverables within the team, ensuring consistent, high-quality execution
Serve as the bridge between Customer Success and Engineering, aligning customer needs with technical execution and product capabilities
Guide technical discovery and architectural planning with customers to ensure successful and scalable deployments
Act as the escalation point for complex technical challenges, providing direction and support without becoming the default owner of execution
Support scoped, customer-specific technical initiatives, including integrations and configuration work, without introducing a heavy professional services model
Define and implement standards, playbooks, and best practices to improve deployment quality, predictability, and time to value
Partner closely with CSMs to define clear ownership boundaries and ensure seamless customer experiences
Identify patterns across deployments and translate them into improvements in process, documentation, and product feedback
Collaborate with Product and Engineering to improve serviceability, integration capabilities, and overall customer outcomes
Align team priorities and execution with broader Customer Success goals and company objectives

Requirements

What you’ll need

8+ years of experience as a customer-facing technical expert
3+ years in a formal leadership role with a proven track record of building and leading high-performing technical teams
Strong hands-on experience with technical discovery, solution design, and complex enterprise integrations
Proven ability to drive accountability and execution within a team, with clear ownership of customer outcomes
Experience working across multiple systems and environments, ideally within a systems integrator or similar setting
Experience operating in a fast-paced, high-growth or startup environment with evolving processes and priorities
Firm understanding of networks, systems engineering, and enterprise IT
Strong problem-solving skills with the ability to navigate ambiguity and high-pressure customer scenarios
Exceptional interpersonal skills with the ability to build strong relationships across technical and business teams
Outstanding written and verbal communication skills, including executive-level presentation abilities
Strong consultative approach with both internal teams and enterprise customers.

Benefits

Comp & perks

Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)
Regular full-time employees receive stock options for the opportunity to share in the success of our company
Flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year’s for most roles depending on customer demand)
The latest tech and awesome swag will be delivered to your door
Enjoy a full range of opportunities to connect with your awesome co-workers
We love to hike, are foodies, and love music!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical discoverysolution designenterprise integrationssystems engineeringnetworkscustomer onboardingimplementationadvanced troubleshootingdeployment qualityprocess improvement

Soft Skills

leadershipproblem-solvinginterpersonal skillscommunication skillsconsultative approachaccountabilityrelationship buildingexecutionadaptabilityteam collaboration