Ambience Healthcare

Customer Marketing Manager

Ambience Healthcare

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $150,000 - $205,000 per year

About the role

  • Build and scale customer advocacy programs including references, case studies, speaking engagements, testimonials, and customer stories that support growth, expansion, and market credibility.
  • Support growth and expansion motions by partnering with Sales/Growth on accounts expanding into new departments or specialties, equipping teams with the right proof points and peer stories.
  • Own the customer proof repository, maintaining a centralized, searchable library of research, case studies, customer stories, references, and performance metrics so that any team can find the right asset quickly.
  • Support advisory councils and community programs, managing logistics, insights synthesis, and participant engagement.
  • Drive cross-functional coordination for advocate deployment, ensuring Care Transformation, Product, Sales, Comms, and Research teams know which advocates to use, in what forums, and with what narrative.
  • Ensure narrative alignment so that all customer evidence reflects Ambience's broader positioning around care transformation, clinical AI leadership, and the intelligence platform.

Requirements

  • 4-7+ years in customer marketing, customer advocacy, or a closely adjacent role (content marketing, product marketing, customer success with a marketing lens) in B2B SaaS or enterprise technology.
  • Demonstrated experience building or scaling advocacy programs: references, case studies, speaker programs, or customer evidence engines.
  • Exceptional storytelling and writing skills; ability to translate clinical or technical outcomes into compelling, audience-specific narratives.
  • Strong cross-functional collaboration skills; track record of working across Sales, Product, CS/CT, and Marketing to drive shared outcomes.
  • Highly organized with strong program and project management instincts; comfortable managing multiple concurrent workstreams with minimal oversight.
  • Customer-facing polish; comfortable engaging with healthcare executives, clinicians, and operational leaders.
Benefits
  • Comprehensive medical, dental, and vision coverage for you and your dependents
  • 401(k) with a company match of up to 3% of base salary
  • A remote-friendly culture (with a San Francisco HQ) and full equipment provisioning to ensure you can work effectively from wherever you’re based.
  • Parental leave to support your family needs
  • Annual company-wide off-sites, team off-sites and regular team lunches and all-hands gatherings, with travel, lodging and meals covered
  • Flexible time off with no annual cap, company-wide holidays and an annual holiday shutdown from December 24–January 1 designed to support real rest and long-term sustainability.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer advocacy programscase studiescustomer storiesperformance metricsstorytellingcontent marketingproduct marketingproject management
Soft Skills
cross-functional collaborationorganizational skillscommunication skillsengagement skills