Principal Engineer – Aerospace
Critical Software
Software Engineer, Fintech Startup
ambi.careers
full-time
Posted on:
Location: 🇵🇹 Portugal
Visit company websiteJob Level
Junior
About the role
- Own the critical layer between Paynest's platform and clients, across onboarding, client setup, integration support, and product feedback.
- Guide new clients through onboarding, integration setup, and technical activation.
- Serve as the first technical point of contact for customer-facing questions or light issues.
- Capture and relay product feedback, friction points, and feature requests to the Product team.
- Collaborate with Customer Success and Account Management to ensure client satisfaction.
- Contribute to technical documentation, onboarding flows, and internal tooling.
- Act as a technical partner to Customer Success and Product teams, building trust and shaping the roadmap.
Requirements
- Technically sharp, with experience building or supporting B2B SaaS products (1–3 years).
- Highly empathetic and client-oriented—you think in terms of solutions, not tickets.
- Comfortable in both async and live client communication (calls, Loom, Slack, Notion, etc).
- Process-driven and organized—you don’t let details slip through.
- Ready to grow into a hybrid role (Solutions Engineering, Customer Success Engineering, or Product).
- Nice to Have: Experience with API integrations, light scripting, and/or tools like Postman, Segment, Intercom.
- Nice to Have: Exposure to fintech, expense management, payroll, or HR tools.
- Nice to Have: Familiarity with debugging logs, frontend inspection, and internal tooling systems.
