amberSearch

Customer Success Manager

amberSearch

full-time

Posted on:

Location Type: Hybrid

Location: Aachen • Germany

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Salary

💰 €50,000 - €75,000 per year

About the role

  • You independently organize and document customer meetings, including kick-offs, regular Jour Fixes (status meetings), and follow-ups
  • You act as the primary point of contact for our customers, ensuring questions are answered and issues are reliably resolved
  • You manage and prioritize multiple customer topics simultaneously and keep track of their deadlines
  • You guide customers through a smooth onboarding process and ensure our product is presented, understood, and used optimally
  • You proactively analyze customer needs and ask targeted questions to identify opportunities, strengthen long-term relationships, and help customers get the most out of amber
  • You are responsible for upsell opportunities by demonstrating the added value of our solution and motivating customers to adopt additional features, connectors, and licenses
  • You develop concepts and processes to make customer support more efficient and work on automations as well as the further development of our CRM system

Requirements

  • You have experience in direct customer contact and know how to build and maintain relationships on an equal footing
  • You work proactively and take responsibility by organizing appointments yourself and reliably keeping them
  • You can effectively prioritize tasks while maintaining an overview to provide the best possible support to our customers
  • You are a strong communicator and convey both technical content and AI best practices clearly and solution-oriented
  • You ask questions actively, contribute to critical processes, and engage proactively in customer conversations to act as an effective facilitator—especially during key phases like kick-offs
  • You speak fluent German and English to provide the best possible support to our customers
  • You have a good sense for customer needs and derive appropriate measures for retention and upselling
Benefits
  • Workations — As you will be working in an international team, our workations have so far always been international 🏖️
  • Attractive, performance-based compensation with a substantial fixed salary component and an additional variable bonus 💰
  • We support your personal development through training and give you room for personal responsibility
  • Work flexibly — whether from home or from one of the coolest co-working spaces in Aachen (the Digital Church) or in Cologne, whenever it suits you
  • We cover your Germany job ticket so you can travel flexibly
  • A team of motivated people who are eager to make AI solutions accessible to medium-sized companies
  • Work with the latest technologies & tools 🔨
  • With us you'll have the chance to take responsibility from day one, actively shape our customer strategies, and play a decisive role in the success of an innovative AI product
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer relationship managementcommunicationproactive problem solvingtask prioritizationorganizational skillsfacilitationcustomer needs analysisupsellingconcept developmentprocess improvement