amberSearch

Customer Success Manager

amberSearch

full-time

Posted on:

Location Type: Hybrid

Location: Köln • Germany

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Salary

💰 €50,000 - €75,000 per year

Job Level

Junior

About the role

  • You independently organize and document customer meetings, including kick-offs, regular recurring meetings (Jour Fixe), and follow-ups
  • You are the central point of contact for our customers and ensure that questions are answered and issues are reliably resolved
  • You manage and prioritize multiple customer topics simultaneously and keep track of their deadlines
  • You guide customers through a smooth onboarding process and ensure our product is presented, understood, and used optimally
  • You proactively analyze customer needs and ask targeted questions to identify opportunities, strengthen long-term relationships, and help customers get the most out of amber
  • You are responsible for upsell opportunities by highlighting the added value of our solution and motivating customers to adopt additional features, connectors, and licenses
  • You develop concepts and processes to make customer support more efficient and work on automations as well as the further development of our CRM system

Requirements

  • You have experience in direct customer contact and know how to build and maintain relationships on an equal footing
  • You work proactively and take ownership, organizing meetings independently and reliably keeping commitments
  • You can effectively prioritize tasks and always keep an overview to provide the best possible support for our customers
  • You have strong communication skills and convey both technical content and AI best practices clearly and solution-oriented
  • You ask questions actively, think along in critical processes, and contribute proactively in customer conversations to act as an effective facilitator, especially during key phases such as kick-offs
  • You speak fluent German and English to support our customers optimally
  • You have a good sense for customer needs and derive appropriate measures for retention and upselling
Benefits
  • Workations — because you will be part of an international team, our workations have so far always been international 🏖️
  • Attractive, performance-based compensation with a large fixed component and an additional variable bonus 💰
  • We support your personal development through training and give you room for personal responsibility
  • Work flexibly — whether from home or at one of the coolest co-working spaces in Aachen (the Digital Church) or in Cologne, whenever it suits you
  • We cover your Germany job ticket so you can travel flexibly
  • A team of motivated people who are eager to make AI solutions accessible to SMEs (small and medium-sized enterprises)
  • Work with the latest technologies & tools 🔨
  • With us you’ll have the chance to take on responsibility from day one, actively shape our customer strategies and play a decisive role in the success of an innovative AI product
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer relationship managementproactive communicationtask prioritizationorganizational skillsproblem-solvingfacilitationcustomer needs analysisupsellingownershipeffective communication