Senior Product Manager – Billing, Operations
Amber Electric
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • 🇦🇺 Australia
Visit company websiteSalary
💰 A$150,000 - A$180,000 per year
Job Level
Senior
Tech Stack
SQL
About the role
- Own the end-to-end product lifecycle for billing, payments, and customer support.
- Collaborate with Finance, Engineering, Customer Support, and Legal to ensure billing accuracy, compliance, and a seamless customer experience.
- Analyze internal workflows and external customer touchpoints to identify inefficiencies and opportunities for automation or enhancement.
- Define and drive product roadmaps with clear prioritization based on impact and alignment with business goals.
- Translate complex requirements into simple, scalable solutions that work across multiple systems and regions.
- Dive deep into data and edge cases to ensure we’re solving the right problems and delivering robust solutions.
- Champion operational excellence, ensuring our billing and payments infrastructure supports scale, accuracy, and agility.
Requirements
- 5+ years of product management experience, with direct experience in billing, payments, or customer operations.
- Strong analytical and technical skills — you enjoy getting into the weeds and figuring out how things really work.
- Proven ability to lead cross-functional initiatives from idea through execution and iteration.
- Experience working with finance, support, or legal stakeholders to align on requirements and compliance needs.
- Excellent communication skills with the ability to translate complex concepts into clear, actionable plans
- Entrepreneurial spirit that thrives in a fast paced environment, deals well with ambiguity and focuses on driving impact.
- High attention to detail and strong SQL skills
Benefits
- Be part of a growing technology start-up that will shape the future of renewable energy in AU
- Exciting coworking location in the CBD
- Flexible working hours with provision for regular work from home arrangements
- Equitable gender-neutral parental leave policies
- An external Employee Assistance Plan for mental health support
- Competitive salary and equity
- Annual Learning & Development budget to support your personal growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementbillingpaymentscustomer operationsanalytical skillstechnical skillsSQLautomationdata analysisoperational excellence
Soft skills
communication skillsleadershipattention to detailentrepreneurial spiritproblem-solvingcollaborationadaptabilityinitiativecross-functional leadershipstrategic thinking