Ambar

Customer Success Analyst – Junior

Ambar

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Job Level

Junior

About the role

  • Proactive customer support focused on our products;
  • Responsible for driving user engagement with our products;
  • Responsible for communicating product news, updates, processes, and general company information to clients;
  • Responsible for identifying opportunities to improve customers' use of the products;
  • Continuously work on customer support and maintenance processes;
  • Manage a portfolio of clients;
  • Ensure predictive monitoring to identify pre-churn indicators;
  • Ensure retention of the customer base.

Requirements

  • Bachelor's degree completed or in progress in any field; civil engineering is a plus;
  • At least 1 year of prior customer-facing experience, preferably in Customer Success (CS) or Customer Experience (CX);
  • Specific experience managing a portfolio of clients;
  • Willingness to travel frequently;
  • Strong communication skills: ability to communicate clearly and persuasively, both verbally and in writing;
  • Resilience: ability to handle rejection and challenges while maintaining motivation and focus on goals;
  • Flexibility: adapt to different situations and demands, adjusting approaches as needed;
  • Proactivity and ownership: strong sense of responsibility for results and willingness to take initiative to achieve goals.
Benefits
  • Work model: Hybrid 2x3 (2 days in-office / 3 days remote) - Home office allowance R$70.00;
  • Mobility benefit options (commuter voucher, fuel allowance, or parking);
  • Meal allowance: subsidized by the company R$35.00/day (paid via Flash Benefícios card);
  • Health plan: Porto Seguro Prata Mais (Porto Seguro Silver Plus) for primary and dependents (no monthly fee for the primary holder, dependent fees apply);
  • Dental plan: SulAmérica with no co-payment;
  • Mental health program;
  • Life insurance;
  • Partnerships with universities and language course providers to support continuing education;
  • Pharmacy agreements with Drogaria São Paulo and Drogaria Pacheco;
  • Sesc agreement;
  • TotalPass (discounts for gyms and sports activities);
  • Day off during the birthday month;
  • Extended paternity leave of 20 consecutive days;
  • Extended maternity leave of 180 consecutive days;
  • Daycare assistance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong communication skillsresilienceflexibilityproactivityownership
Certifications
Bachelor's degree