Senior Contact Center Representative

Amalgamated Bank

Senior Contact Center Representative resolving customer banking inquiries through phone, email, and chat for Amalgamated Bank. Ensuring high-quality service and technical support in financial services area.

Posted 6/9/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $20 - $27 per hourWebsite

About the role

Key responsibilities & impact

Confer with customers by telephone in a pleasant, professional and efficient manner to provide information about Amalgamated Bank’s products or services
Use effective skills to handle certain telephone standards such as call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects
Confirm customer information while maintaining confidentiality
Issue customer refunds in accordance with procedures
Fulfill customer service requests in accordance with policy and procedures
Process stop-payments, order statement copies, checks and Debit/ATM cards for various products
Instruct customers with using Online Banking and assist with consumer and business-related password resets
Keep records of customer transactions or interactions, recording details of customer complaints, inquiries, comments as well as actions taken
Research and resolve customer questions, problems or service complaints via phone, email or chat
Research and provide resolution for all bill-pay, person to person payments and mobile banking transactions
Cross-sell products and services when appropriate or as directed
Provide outbound acquisition, retention and referral support
Serve as back-up/overflow to provide technical and operational call center support to business clients for Online, Mobile Banking, Remote Deposit Capture, and ABFast issues, by utilizing all prescribed means to research and ensure customer satisfaction
Perform testing, as required, prior to system upgrades/releases
Assist with new hire training and shadowing
Perform other duties as directed

Requirements

What you’ll need

Minimum 3- 5 years’ experience within Financial Service industry and/or Call Center environment
High School Diploma or equivalent
Experience in internet banking and mobile technology
Experience dealing effectively with the public
Ability to correspond effectively via email and CHAT
Strong analytical skills to resolve issues and discrepancies
Proficient knowledge of Microsoft office
Ability to handle all interactions with sound judgment within areas of learned responsibility

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Amalgamated Bank Website LinkedIn All Job Openings 201 - 500 employees Founded 1923 🏦 Banking 💸 Finance 🌍 Social Impact Banking
Finance
Social Impact Amalgamated Bank is a financial institution dedicated to providing socially responsible banking services. It offers a range of products including personal and commercial banking, home loans, investment services, and treasury management while focusing on financing initiatives that drive positive social and environmental impact. With a commitment to renewable energy and social change, Amalgamated Bank aims to align its financial services with the values of its customers and communities. Senior Contact Center Representative Job not on LinkedIn 🔥 2 hours ago 🏢 New York City – Onsite 💵 $20 - $27 / hour ⏰ Full Time 🟠 Senior 📞 Call Center Representative Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Confer with customers by telephone in a pleasant, professional and efficient manner to provide information about Amalgamated Bank’s products or services
Use effective skills to handle certain telephone standards such as call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects
Confirm customer information while maintaining confidentiality
Issue customer refunds in accordance with procedures
Fulfill customer service requests in accordance with policy and procedures
Process stop-payments, order statement copies, checks and Debit/ATM cards for various products
Instruct customers with using Online Banking and assist with consumer and business-related password resets
Keep records of customer transactions or interactions, recording details of customer complaints, inquiries, comments as well as actions taken
Research and resolve customer questions, problems or service complaints via phone, email or chat
Research and provide resolution for all bill-pay, person to person payments and mobile banking transactions
Cross-sell products and services when appropriate or as directed
Provide outbound acquisition, retention and referral support
Serve as back-up/overflow to provide technical and operational call center support to business clients for Online, Mobile Banking, Remote Deposit Capture, and ABFast issues, by utilizing all prescribed means to research and ensure customer satisfaction
Perform testing, as required, prior to system upgrades/releases
Assist with new hire training and shadowing
Perform other duties as directed 🎯 Requirements
Minimum 3- 5 years’ experience within Financial Service industry and/or Call Center environment
High School Diploma or equivalent
Experience in internet banking and mobile technology
Experience dealing effectively with the public
Ability to correspond effectively via email and CHAT
Strong analytical skills to resolve issues and discrepancies
Proficient knowledge of Microsoft office
Ability to handle all interactions with sound judgment within areas of learned responsibility Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Consultant, Contact Center Transformation 🔥 10 hours ago Minor Hotels Europe and Americas 10,000+ employees 👥 B2C Website LinkedIn All Job Openings Senior Consultant driving Contact Center Transformation at Capgemini Invent, modernizing service operations into intelligent, AI-enabled engagement hubs. Focuses on customer experience, agent productivity, and cost efficiency. 🏢 New York City – Onsite 💵 $115k - $160k / year 💰 Post-IPO Equity on 2018-05 ⏰ Full Time 🟠 Senior 📞 Call Center Representative Senior Consultant – Contact Center 🕒 May 28 Minor Hotels Europe and Americas 10,000+ employees 👥 B2C Website LinkedIn All Job Openings Consultant supporting the design and delivery of AI-enabled contact center solutions at Capgemini Invent. Working with clients to improve customer interactions using conversational AI and modern agent tools. 🏢 New York City – Onsite 💵 $112.6k - $212.7k / year 💰 Post-IPO Equity on 2018-05 ⏰ Full Time 🟠 Senior 📞 Call Center Representative Senior Associate, Contact Center Transformation 🕒 May 13 PwC 10,000+ employees 💸 Finance ☁️ SaaS Website LinkedIn All Job Openings Senior Associate leading impactful projects in customer experience consulting, analyzing touchpoints and mentoring junior staff. Collaborating on omnichannel strategies to enhance client satisfaction and drive growth. 🏢 New York City – Onsite 💵 $77k - $202k / year 💰 Grant on 2023-09 ⏰ Full Time 🟠 Senior 📞 Call Center Representative 🦅 H1B Visa Sponsor Senior Manager, Contact Center Transformation 🕒 March 6 PwC 10,000+ employees 💸 Finance ☁️ SaaS Website LinkedIn All Job Openings Senior Manager overseeing contact center transformation within PwC's Business Transformation team. Driving strategic decision-making and enhancing customer service quality across various client engagements. 🏢 New York City – Onsite 💵 $124k - $280k / year 💰 Grant on 2023-09 ⏰ Full Time 🟠 Senior 📞 Call Center Representative 🦅 H1B Visa Sponsor View More Call Center Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer servicecall handlingrefund processingtransaction recordingissue resolutionbill-pay processingmobile bankingonline bankingMicrosoft Officeanalytical skills

Soft Skills

communicationinterpersonal skillsproblem-solvingjudgmenttrainingcustomer satisfactionprofessionalismefficiencyconfidentialityadaptability

Certifications

High School Diploma