Member Financial Services Analyst
Amae Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $63,000 - $86,000 per year
About the role
- Own and manage the member-facing phone line, delivering compassionate, timely, and solutions-oriented support.
- Manage expedient and accurate Verifications of Benefits (VOBs) to ensure members can access care without delay.
- Collaborate and strategize cross-functionally with our member growth team to streamline onboarding and ensure a seamless member experience.
- Oversight, monitoring, and management of the Prior Authorization Process, ensuring timely submission of authorization requests.
- Supports member billing, collections, and payment posting processes in compliance with organizational policies and applicable regulations.
- Bring a bias to action and high EQ, balancing detail-oriented execution with the ability to calmly navigate change, ambiguity, and unexpected challenges.
- Be part of a culture that values adaptability, resilience, and continuous improvement.
Requirements
- 3+ years of experience working within insurance benefits, billing procedures, and prior authorization processes. SMI/BH experience preferred.
- Experience using commercial insurance payor portals required; Medicare and Medicaid experience highly preferred.
- Experience in an externally facing role, ideally working directly with patients, comfort with phone based work required.
- Solid communicator who can translate complex payer or process issues into clear action steps across teams.
- High EQ and service orientation, you build trust quickly with colleagues, partners, and patients.
- Adaptable and resilient, you thrive in fast-moving, ambiguous environments.
- Organized and detail-driven, you can manage multi-step processes without dropping details.
- Experience with process optimization and compliance management.
Benefits
- Health Insurance: Comprehensive medical, dental & vision plans
- Employee Assistance Program
- 401(k)
- FSA & HSA savings programs
- Short & long-term disability
- Pre-tax commuter assistance program
- Paid time off
- Parental Leave - 12 weeks for birth and non birth parent
- 11 company holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Verifications of BenefitsPrior Authorization Processbilling proceduresinsurance benefitsprocess optimizationcompliance management
Soft skills
compassionate supporthigh EQadaptabilityresiliencedetail-orientedorganizational skillscommunication skillsservice orientation