Amae Health

Director

• Design and implement RCM systems, policies, and procedures from the ground up, tailoring them to our unique startup environment.
• Lead and nurture a growing team, focusing on achieving strategic goals and fostering a culture of excellence and collaboration.
• Drive the strategic evolution of our RCM systems and processes, managing any system upgrades or vendor transitions
• Develop and oversee operational workflows and processes, enhancing efficiency, and productivity through innovative solutions.
• Review and understand payer contracts to understand payer requirements and advised on practices to maximize contract value
• Implement and monitor RCM best practices, track key performance indicators (KPIs), and devise strategies for operational excellence.
• Ensure compliance with industry standards and regulations, maintaining a secure and ethical work environment.
• Recruit, train, and mentor team members, establishing performance benchmarks and fostering professional development.
• Stay abreast of new technological developments in RCM and evaluate vendors and automation opportunities regularly
• Direct all aspects of the revenue cycle, including billing, claims submission, collections, and client billing processes, ensuring accuracy and timeliness.
• Collaborate with internal teams to refine RCM-related workflows and tools, ensuring clear communication and effective integration.
• Manage relationships with external vendors and evaluate third-party tools for enhancing RCM operations.
• Regularly analyze and report on RCM performance metrics, guiding strategic decisions to optimize financial outcomes.

Director, Revenue Cycle

Community Manager

• Design and execute multi-year citywide and regional outreach plans
• Personally own and cultivate executive-level relationships with large regional safety-net hospitals
• Set and manage regional enrollment targets
• Lead, mentor, and provide direct supervision for the Community Engagement team
• Regularly join team members in the field to provide coaching
• Act as the primary escalation point for the most urgent provider and patient transition situations
• Oversee the team’s use of CRM systems and Google Suite

Director, Community Engagement – Clinical Outreach

Financial Planning and Analysis

• Own and manage the member-facing phone line, delivering compassionate, timely, and solutions-oriented support.
• Manage expedient and accurate Verifications of Benefits (VOBs) to ensure members can access care without delay.
• Collaborate and strategize cross-functionally with our member growth team to streamline onboarding and ensure a seamless member experience.
• Oversight, monitoring, and management of the Prior Authorization Process, ensuring timely submission of authorization requests.
• Supports member billing, collections, and payment posting processes in compliance with organizational policies and applicable regulations.
• Bring a bias to action and high EQ, balancing detail-oriented execution with the ability to calmly navigate change, ambiguity, and unexpected challenges.
• Be part of a culture that values adaptability, resilience, and continuous improvement.

Member Financial Services Analyst

Recruitment

• Best-In-Class Candidate Experience: At Amae we foster an environment of excellence in recruitment processes that exceeds industry standards and strive to deliver an experience that leaves a lasting impression through clear communication, transparent expectations and respectful, timely interaction.
• Cross-Functional Partnership: Work closely with clinical and business leadership to deliver high quality hires to support our members. Develop trusting relationships with key stakeholders, and function as a talent advisor to the business.
• Sourcing Planning &amp; Execution: Design bold, high-impact sourcing approaches that draw top talent into our mission. Build deep, future-ready pipelines by nurturing meaningful connections across your clinical networks.
• Systems Administration: Demonstrate excellent systems knowledge, strong housekeeping skills and an aptitude for telling the recruiting story with data (pipeline analytics are your friend!).

Director, Revenue Cycle

Director, Community Engagement – Clinical Outreach

Member Financial Services Analyst

Clinical Recruiter