Director, Sales and Account Management

Amadeus

Director managing airline sales, renewals, and strategic accounts for Amadeus, a global travel technology company. Driving regional growth, customer satisfaction, and expansion across North America.

Posted 8/17/2026full-timeDallas • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Sales Strategy, Account Management, and Customer Relationship Management, with a strong focus on driving revenue growth and customer satisfaction. Proficient in negotiating commercial proposals and leading cross-functional initiatives to enhance customer success.

Highest-signal resume keywords

Sales Strategy and PlanningClient Relationship ManagementProposal and Contract ManagementCRM ProficiencyCross-Functional Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Lead GenerationNegotiation and ClosingStrategic Account PlanningData-Driven Decision MakingUnderstanding of IT EnvironmentsAmadeus Product KnowledgeMarket SegmentationWin/Loss AnalysisAccount Development PlanningCommercial Governance

Soft Skills

StorytellingPresentation SkillsMentoring and Guiding Team MembersCustomer AdvocacyCultural Negotiation

Tools & Technologies

CRM SystemsAmadeus Offer ManagementAmadeus Order ManagementAmadeus Customer ExperienceAmadeus Digital Experience

Industry Keywords

Revenue GrowthCustomer SatisfactionMarket ExpansionCross-Sell and UpsellStrategic Projects

About the role

Key responsibilities & impact

Drive revenue growth through new sales, upselling, and renewals
Drive customer satisfaction and market expansion across the defined geography and customer cluster
Shape and execute regional sales and account management strategy aligned with Amadeus’ global commercial objectives
Identify and develop new market segments
Lead cross-functional initiatives to enhance customer success
Embed commercial governance and risk management practices in engagements
Build trusted relationships with C-level executives and strategic customers
Lead customer segmentation strategy and acquisition efforts
Drive and schedule pre-sales efforts, including demos, PoCs, and product development assessments
Articulate Amadeus solution value propositions
Coordinate with pre-sales, Customer Success, Product, and other stakeholders to create product packages
Oversee deal management and contracting procedures
Prepare, present, and negotiate commercial proposals
Map account white space and expansion potential
Support upsell and cross-sell efforts
Develop account development plans aligned with customer success plans
Secure long-term commitments and renewals
Conduct win/loss analysis
Cultivate strategic customer relationships and lead account efforts
Conduct business reviews and identify growth opportunities
Facilitate workshops and joint planning sessions
Advocate for customers and support product adoption and customer satisfaction
Lead regional Sales & Account Management strategy and strategic projects
Mentor and guide Sales & Account team members
Escalate and resolve customer issues
Maintain accurate customer account information and effective CRM usage
Organize account strategy meetings and opportunity reviews
Share account information with Delivery, Product, Pre-sales, and Customer Success teams

Requirements

What you’ll need

Sales skills including lead generation, sales strategy and planning, and negotiation and closing
Ability to negotiate across different cultures
Proposal and contract management skills
Basic legal and financial understanding
Client relationship management up to C-level decision makers
Strategic account planning
Cross-functional coordination
Foundational to advanced knowledge of Amadeus products and portfolios, including Offer, Order Management, Customer Experience, Digital Experience, NDC, Creation Platform, GDS, Leisure Package Distribution, Rail, Airport, and Payment Services
Knowledge of Amadeus value proposition per vertical
CRM proficiency
Data-driven mindset and decision making
Understanding of customers’ end-to-end business and IT environments and technology stacks
Understanding of vertical-specific environments
Storytelling and presentation skills
Ability to continuously self-develop hard and soft skills and product knowledge
Ability to mentor and guide Sales & Account team members

Benefits

Comp & perks

Competitive remuneration
Individual annual bonus
Company annual bonus
Vacation and holiday paid time off
Health insurances
Other competitive benefits
Hybrid working model
Professional development
On-line learning hubs with technical and soft skills training
Supportive and caring work environment
Salary, bonus, equity, and benefits
Diverse and inclusive workplace