Senior Customer Success Manager

Amadeus

Customer Success Manager driving adoption, retention, and expansion for Amadeus travel technology. Guiding customers through implementation, value realization, renewals, and upsell opportunities.

Posted 8/11/2026full-timeMiami • Florida, Texas • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer alignment, goal-setting, and stakeholder engagement, with a strong focus on Amadeus solutions and project management. Proficient in tracking customer health metrics and driving adoption through effective communication and problem-solving strategies.

Highest-signal resume keywords

Customer-Facing ExperienceProficiency In Amadeus ProductsProject Management SkillsStrong Communication SkillsBusiness Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementCustomer Health Metrics TrackingSolution Value PresentationKPI DefinitionSales Lifecycle TrackingExcel ProficiencyPowerPoint ProficiencyAI KnowledgeStakeholder EngagementImplementation Coordination

Soft Skills

Problem-Solving MentalityCuriosityStrategic MindsetAbility To Anticipate ChallengesNetwork Development

Industry Keywords

Customer Success ManagementAccount ManagementImplementation ResourcesBusiness ReviewsUpsell Opportunities

About the role

Key responsibilities & impact

Drive upfront customer alignment and goal-setting
Participate in internal handover meetings to understand account plans and customer context
Orchestrate Amadeus roles in customer goal-setting, solution design, KPI definition, tracking methods, and program design
Co-create success plans with buyers and decision makers
Set engagement expectations, build stakeholder maps, communicate the CSM role, and coordinate implementation resources and risks
Share implementation progress updates with key buyers and decision makers
Lead final go-live meetings after implementation
Check in during the first 90 days after launch and identify ways to boost adoption
Share helpful resources and collateral with administrators
Review customer health metrics and address adoption issues
Lead monthly, mid-year, and annual business reviews
Coordinate support for technical challenges and provide progress updates
Identify upsell and expansion opportunities and engage Pre-Sales and Account Management
Support Account Management with account growth, renewals preparation, and customer progress reporting

Requirements

What you’ll need

Bachelor’s degree in business, Engineering, Technology, or equivalent work experience
Minimum of 7 years of successful customer-facing experience engaging stakeholders at all levels
Curiosity and knowledge about Amadeus solutions
Ability to extract and present solution value to customers
Proficiency in Amadeus products and processes
Strong communication skills for translating complex technical information for non-technical stakeholders
Problem-solving mentality with a proactive and strategic mindset
Business acumen and ability to anticipate challenges and risks
Ability to track a sales lifecycle without responsibility for pricing or contractual negotiations
Ability to create and coordinate a core account team for a portfolio
Project management skills
Proficiency in Excel and PowerPoint
Knowledge of AI and willingness to apply it
Ability to develop internal and customer networks
Prior travel experience is a plus

Benefits

Comp & perks

Competitive remuneration
Individual and company annual bonus
Vacation and holiday paid time off
Health insurances
Other competitive benefits
Hybrid working model
Professional development
Online learning hubs with technical and soft skills training
Opportunities to develop and grow
Diverse and inclusive workplace
Salary, bonus, equity, and benefits as part of a complete rewards offer
Supportive work environment nurturing career and personal and family life