Amadeus

Account & Adoption Manager

Amadeus

full-time

Posted on:

Location Type: Hybrid

Location: Madrid • Spain

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About the role

  • Account management: Build and maintain strong, long-term, trust-based relationships with existing customers and key stakeholders
  • From signature to go-live: Drive the customer ramp up and integration in a context of low maturity in a new business vertical, where we need to ensure that our product will be implemented in a successful manner, in order to drive early bookings
  • Adoption and Performance: Lead initiatives to increase product adoption, track KPIs and identify areas for continuous improvement
  • Customer insights and engagement: Serve as the primary point of contact and trusted advisor, ensuring customer priorities are addressed while monitoring satisfaction, adoption, and performance to identify risks and growth opportunities
  • Cross-Functional collaboration: Collaborate closely with Travel Unit and Hospitality teams to identify and prioritize opportunities
  • Support the sales team during and after initial prospect engagements by participating in discovery meetings and workshops to understand customer needs, technical requirements, and business value
  • Support sales teams and contribute to proposals, RFPs, and delivery plans in collaboration with internal teams.
  • Product Mastery: Act as a bridge between sales and delivery teams, ensuring solutions meet customer expectations and maximize account value
  • Collaborate with Product Management and R&D to provide structured customer feedback and influence roadmap
  • Reporting: Proactively manage the sales pipeline using CRM tools up-to-date pipeline data (sales stages, expected close dates, forecasts)

Requirements

  • Bachelor’s degree in business, Marketing, or a related field; advanced degree
  • 5–6 years of experiences in account management or a similar client-facing role
  • Excellent ability to build relationships, influence stakeholders, and collaborate across teams
  • Ability to analyse data and use insights to drive decisions and account strategies
  • Strong problem-solving skills, proactive approach to customer issues, and ability to work autonomously
  • Understanding of industry trends, business practices, and regional/cultural nuances; knowledge of the tours and activities sector is a plus
  • Experience working in a fast-paced, dynamic environment; motivated, goal-oriented, and committed to continuous learning and innovation
  • Fluency in English is required; proficiency in Spanish, Portuguese, and/or German is highly desirable.
Benefits
  • A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.
  • A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
  • Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
  • A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
  • A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
  • A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
  • A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
  • A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisKPI trackingCRM tools
Soft Skills
relationship buildingstakeholder influencecross-functional collaborationproblem-solvingproactive approachautonomygoal-orientedcontinuous learning
Certifications
Bachelor’s degreeadvanced degree