Amadeus

Customer Success Management Principal

Amadeus

full-time

Posted on:

Location Type: Hybrid

Location: Hong Kong • Hong Kong

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Job Level

Lead

About the role

  • Built, develop and maintain structured relationships with Travel Agencies in order to find new opportunities, retain and expand B2B Wallet market share.
  • Working in full coordination locally to ensure support and customer satisfaction.
  • Identify customer needs; analyze and propose potential solutions and work together with Payments Team in order to find the best product that fits customers’ requirements.
  • Develop and maintain partnerships with the most important players/partners in the region.
  • Coordinate B2B Wallet implementation process in all main customers to guarantee a quick adoption, covering all possible gaps that might appear during this process.
  • Guide strategic initiatives to foster innovation and deliver meaningful outcomes for customers.
  • Collaborate with teams to design and implement solutions that align with business goals and customer expectations.
  • Support business growth by developing relationships with partners and identifying opportunities for mutual benefit.
  • Monitor performance metrics and work with stakeholders to address challenges and improve results.
  • Encourage adoption and engagement by sharing resources and insights that help customers succeed.

Requirements

  • 8+ years’ experience in payments, fintech, or related customer-focused environments.
  • Advanced understanding of the B2B payment industry and players.
  • Complex Tech sales process understanding.
  • Good understanding of the travel distribution landscape.
  • Ability to communicate clearly and collaborate effectively across diverse teams.
  • Skilled in problem-solving and adapting to evolving business needs.
  • Bachelor’s degree in business, technology, or related fields, or equivalent practical experience.
  • Familiarity with tools such as Microsoft Office and customer relationship management platforms.
  • Proficient in English and Cantonese language.
Benefits
  • A critical mission and purpose – At Amadeus, you’ll power the future of travel with a meaningful mission and purpose.
  • A truly global DNA – Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
  • Great opportunities to learn – Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities and daily interactions.
  • A caring environment – Amadeus fosters a welcoming environment that supports both professional growth and personal well-being.
  • A complete rewards offer – Attractive and transparent compensation packages, including salary, bonus, caregiving, and health benefits.
  • A flexible working model – Embrace our flexible working model, enabling you to excel wherever and however you work best.
  • A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
  • A reliable company – Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B paymentspaymentsfintechcustomer relationship managementproblem-solvingtech salesbusiness analysissolution designperformance metrics
Soft Skills
communicationcollaborationcustomer satisfactionrelationship buildinginnovationadaptability
Certifications
Bachelor’s degree