Amadeus

Principal Customer Success Manager – Global Strategic Accounts

Amadeus

full-time

Posted on:

Location Type: Hybrid

Location: Maitland • Florida • New Hampshire • United States

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Job Level

Lead

About the role

  • Cultivate relationships with stakeholders across regions and product lines to achieve retention goals and support renewals.
  • Act as the primary global Customer Success contact, guiding clients on product optimisation and usage.
  • Drive product adoption, proactively identify risks, and ensure continued value and satisfaction for assigned accounts.
  • Collaborate with Regional Vice Presidents and Directors of Sales to increase Amadeus Hospitality’s penetration and revenue via upsell and cross-sell opportunities.
  • Coordinate with internal teams for seamless renewals, contract compliance, and conflict resolution.
  • Assess customer satisfaction, collect usage data, and share best practices to support product development and improvement.
  • Participate in customer projects, global campaigns, and strategic initiatives to drive adoption and retention.
  • Prepare value-driven materials for client business reviews, leveraging insights on bookings, profiles, competition, and marketing performance.
  • Take ownership of enterprise accounts, ensuring strong relationship management and global alignment with Customer Success teams.

Requirements

  • Bachelor’s degree in a related business field required or equivalent work experience
  • 8 – 10 years of experience in a Customer Success role
  • Experience in Revenue Management or Digital Agency preferred
  • Experience in a sales or revenue management capacity within the hospitality industry preferred
  • Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure
  • Detail-oriented with a bias toward action (project management experience preferred)
  • Excellent written and verbal communication skills
  • Motivated and goal-oriented, able to work within a team as well as individually
  • Analytical mindset, able to drive conclusions from data analysis
  • Ability to persuade, influence, and negotiate
  • Fluent in English, second language will be an asset.
Benefits
  • A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
  • A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
  • Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
  • A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
  • A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
  • A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
  • A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
  • A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisproject managementrevenue management
Soft skills
relationship managementcommunicationanalytical mindsetpersuasioninfluencenegotiationdetail-orientedgoal-orientedteamworkability to work under pressure
Certifications
Bachelor’s degree