Manager, Customer Success
Amadeus
full-time
Posted on:
Location Type: Hybrid
Location: Orlando • Florida, New Hampshire • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
SFDC
About the role
- Cultivate a high-performance culture through coaching, mentoring, and professional development
- Design and implement strategic initiatives to accelerate adoption and maximize the value of Amadeus solutions
- Establish clear performance goals and monitor key success metrics including customer satisfaction, product usage, Salesforce engagement, and revenue growth
- Provide guidance and coaching to team members to secure established sales goals for Amadeus Hospitality product lines
- Foster cross-functional collaboration to align efforts and enhance the customer experience
- Provide hands-on support in strategic consultations, renewals, and expansion opportunities
- Guide team members in developing soft skills such as active listening, storytelling, and consultative selling
- Champion change management and lead the team through evolving business landscapes with agility and resilience
- Empower customers to realize the full potential of Amadeus solutions, driving ROI and long-term success
- Support the team in articulating the Amadeus value proposition through impactful presentations and value-based selling
- Promote proactive engagement by understanding customer goals, challenges, and constraints
- Ensure seamless post-sales experiences including implementation, adoption, and ongoing support
- Drive account growth through strategic upselling and renewal planning
- Serve as a senior escalation point for complex customer issues, ensuring timely and effective resolution
- Embed customer feedback into internal processes to foster a customer-centric culture
- Represent Amadeus in high-level client engagements
Requirements
- Bachelor’s degree in a related business field required or equivalent work experience
- Master’s degree in a related business field strongly preferred
- 7+ years of experience in hospitality or travel Account Management, hotel revenue management, eCommerce, marketing, or providing services and solutions to hotels via a SaaS company
- 3+ years of people leadership experience in Customer Success, hotel revenue management, eCommerce, marketing, or SaaS-based hospitality services
- 2+ years of experience managing teams to achieve performance targets
- Proven success in managing customer portfolios involving multiple accounts
- Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)
- Revenue Management expertise is advantageous
- Familiarity with Salesforce.com and/or Amadeus Hospitality product suite is a plus
- Fluent in English required, Spanish or French speaking is a plus
Benefits
- Get rewarded with competitive remuneration
- individual and company annual bonus
- vacation and holiday paid time off
- health insurances
- professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
- A flexible working model
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
revenue managementaccount managementeCommercemarketingSaaScustomer successperformance metricsconsultative sellingstrategic initiativescustomer portfolio management
Soft skills
coachingmentoringactive listeningstorytellingconsultative sellingchange managementagilityresiliencecross-functional collaborationcustomer-centric culture