Amadeus

Senior Customer Success Manager

Amadeus

full-time

Posted on:

Location Type: Remote

Location: Remote • Florida, New Hampshire • 🇺🇸 United States

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Job Level

Senior

Tech Stack

SFDC

About the role

  • Serve as the primary point-of-contact for customers
  • Work with clients to understand needs/objectives, develop strategies and execute against projects and campaigns
  • Increase sales and secure renewals by demonstrating the value of Amadeus solutions
  • Ensure customers gain full benefit of Amadeus products purchased and identify additional opportunities
  • Provide revenue management, marketing, product optimization strategies, and budget suggestions in support of customers
  • Oversee the development of creating value-driven material to share during client calls

Requirements

  • Bachelor’s degree in a related business field required or equivalent work experience
  • 5-8+ years’ of combination hospitality Customer Success, hotel revenue management / eCommerce / marketing / sales or providing services and solutions to hotels via a SaaS company
  • Proficient knowledge and understanding of Amadeus products and hotel industry required
  • Proficiency with MS PowerPoint, Word, Excel, and Outlook is required
  • Knowledge of Salesforce.com preferred
  • Excellent analytical, problems solving and troubleshooting skills
  • Strong overall business and people skills, including planning, presentation skills, sales skills and business acumen
  • Proficient communication skills; effectively interface with all levels and departments
Benefits
  • Competitive remuneration
  • Individual and company annual bonus
  • Vacation and holiday paid time off
  • Health insurances
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
revenue managementmarketingproduct optimizationbudget managementcustomer successeCommercesalesanalytical skillsproblem solvingtroubleshooting
Soft skills
planningpresentation skillssales skillsbusiness acumencommunication skillsinterpersonal skills