Regional Technical Manager, Ruminants
MSD
Serviceability Manager
Amadeus
full-time
Posted on:
Location Type: Hybrid
Location: Warsaw • 🇪🇸 Spain
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Supporting readiness and efficiency for the Global Support Organization
- Improving customer experience
- Consolidating and managing support solution requirements or improvements
- Following up on support improvements using prioritization based on data and agent feedback
- Building and maintaining support tool priorities based on feedback and challenges from agents
- Identifying monitoring and alerting needs for each Business Domain
- Generating relevant metrics to provide visibility on support tool efficiency
- Evaluating if requests for monitoring and tooling are practical and beneficial
- Ensuring service readiness for each solution, including tools, processes, and monitoring
- Building a network of Subject Matter Experts (SMEs) within the organization
- Notifying support organizations of new solutions or changes before roll-out
- Supporting a healthy and collaborative environment
Requirements
- Good project management skills
- Ability to coordinate multiple activities and meet deadlines
- Works independently with good follow-through skills
- Good spoken and written English
- Ability to work effectively across departments and with geographically remote teams
- Advanced PC skills (Word, PowerPoint, and Excel).
- Good presentation and facilitation skills, able to share ideas, gather input, and encourage collaboration
- Creative and forward thinking
- Good problem-solving skills
- Experience working in customer services or maintenance teams
Benefits
- Diversity & Inclusion
- Equal opportunity employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementdata analysismetrics generationmonitoringtooling evaluationsupport solution managementcustomer service experienceprocess improvementsupport tool efficiency
Soft skills
coordinationindependencefollow-throughcommunicationcollaborationpresentationfacilitationcreativityproblem-solving