Supervisor, Property Claims

AMA - Alberta Motor Association

Supervisor leading property adjusters for Alberta Motor Association’s insurance operations. Overseeing claims quality, coaching, escalations, and catastrophe response planning.

Posted 8/17/2026full-timeCalgary • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in property claims handling, with a strong focus on leadership, team development, and regulatory compliance. Proficient in managing high-pressure situations while ensuring quality outcomes and adherence to industry standards.

Highest-signal resume keywords

Property Claims HandlingLeadership SkillsClaims Legislation KnowledgeXactimate Estimating ToolInsurance Designation (CIP, FCIP, CRM)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementProperty Policy WordingsBuilding Construction KnowledgePerformance Metrics MonitoringDecision-MakingCatastrophe Response Planning

Soft Skills

CoachingConflict ResolutionAdaptabilityOrganizational SkillsTeam Motivation

Tools & Technologies

Microsoft OfficeInsurance Operating Systems

Certifications & Qualifications

CIPFCIPCRM

Industry Keywords

Regulatory ComplianceClaims PracticesHigh-Pressure SituationsVendor ManagementIntegrity

About the role

Key responsibilities & impact

Lead and support a team of Property Adjusters, setting clear expectations and providing day-to-day guidance
Assign and oversee claims to ensure timely, fair, and high-quality outcomes for members
Mentor adjusters through coaching, audits, and one-on-one development conversations
Handle escalations and sensitive files with professionalism and sound judgment
Ensure claims practices meet legislative, regulatory, and financial requirements
Approve reserves, settlements, denials, and use of experts where appropriate
Prepare, execute, and continuously improve AMA’s annual catastrophe response plan
Collaborate closely with Claims Management, fellow supervisors, vendors, and internal partners
Monitor performance metrics and vendor effectiveness, and identify opportunities to improve efficiency and service

Requirements

What you’ll need

Minimum 5 years of progressive claims handling experience, including at least 2 years in Property Claims
Post-secondary education
Insurance designation completed or in progress; CIP, FCIP, and CRM preferred
Strong knowledge of property policy wordings, building construction, and claims legislation
Experience with estimating tools such as Xactimate preferred
Proficiency with Microsoft Office and insurance operating systems
Proven leadership skills with the ability to guide teams through busy, high-pressure situations
Ability to motivate, coach, and support a diverse team
Calm, confident, and thoughtful when navigating escalations or high-severity claims
Organized and adaptable during fluctuating catastrophe-event volumes
Fair and transparent decision-making with strong accountability
Alignment with AMA’s values of integrity, respect, collaboration, and excellence

Benefits

Comp & perks

Competitive salary and flexible benefits
Employer-paid retirement savings program
Employee-exclusive discounts on travel, insurance, memberships, and more
Free travel medical insurance for you and your immediate family
Ongoing professional development
Paid vacation and personal days, including a Volunteer Day and Me Day
Flexible work models that make sense for your lifestyle