Supervisor, Property Claims

AMA - Alberta Motor Association

Property Claims Supervisor leading adjusters for AMA, an Alberta membership organization offering insurance and roadside services. Managing escalations, quality oversight, settlements, and catastrophe response planning.

Posted 8/17/2026full-timeEdmonton • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in guiding and mentoring Property Adjusters while ensuring compliance with claims practices and regulatory requirements. Proficient in managing claims processes, improving efficiency, and collaborating with various stakeholders to achieve high-quality outcomes.

Highest-signal resume keywords

Property Claims HandlingLeadership SkillsClaims Legislation KnowledgeXactimate ProficiencyInsurance Designation (CIP, FCIP, CRM)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims HandlingProperty Policy WordingsBuilding Construction KnowledgePerformance Metrics MonitoringClaims Practices Compliance

Soft Skills

CoachingProfessionalismSound JudgmentTeam GuidanceHigh-Pressure Situation Management

Tools & Technologies

Microsoft OfficeInsurance Operating SystemsEstimating Tools

Certifications & Qualifications

CIPFCIPCRM

Industry Keywords

Claims ManagementCatastrophe Response PlanVendor EffectivenessRegulatory RequirementsFinancial Requirements

About the role

Key responsibilities & impact

Lead and support a team of Property Adjusters, setting clear expectations and providing day-to-day guidance
Assign and oversee claims to ensure timely, fair, and high-quality outcomes for members
Mentor adjusters through coaching, audits, and one-on-one development conversations
Handle escalations and sensitive files with professionalism and sound judgment
Ensure claims practices meet legislative, regulatory, and financial requirements
Approve reserves, settlements, denials, and use of experts where appropriate
Prepare, execute, and continuously improve AMA’s annual catastrophe response plan
Collaborate closely with Claims Management, fellow supervisors, vendors, and internal partners
Monitor performance metrics, vendor effectiveness, and identify opportunities to improve efficiency and service

Requirements

What you’ll need

Minimum 5 years of progressive claims handling experience, including at least 2 years in Property Claims
Post-secondary education
Insurance designation completed or in progress (CIP, FCIP, CRM preferred)
Strong knowledge of property policy wordings, building construction, and claims legislation
Experience with estimating tools such as Xactimate (preferred)
Proficiency with Microsoft Office and insurance operating systems
Proven leadership skills with the ability to guide teams through busy, high-pressure situations

Benefits

Comp & perks

Competitive salary and flexible benefits
Employer-paid retirement savings program
Employee-exclusive discounts on travel, insurance, memberships, and more
Free travel medical insurance for you and your immediate family
Ongoing professional development
Paid vacation and personal days, including a Volunteer Day and Me Day
Flexible work models that make sense for your lifestyle