Support Analyst – OCI

AM53 Smart Solutions

Analista de Suporte atuando na identificação e resolução rápida de incidentes de TI em São Paulo. Colaborando com equipes técnicas e especialistas no assunto.

Posted 7/4/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Identify, analyze, track, and support the resolution of incidents.
Maintain accurate, up-to-date records of incident status and progress.
Ensure clear communication between technical teams and stakeholders.
Support the development of Incident Management practices by contributing to process, procedure, and operational metric improvements.
Monitor service and infrastructure dashboards to detect anomalies.

Requirements

What you’ll need

Bachelor's degree or higher in Computer Science, Information Systems, or a related field.
Experience in technical support and incident management in infrastructure and/or cloud computing environments.
Strong communication skills and confidence to lead technical meetings and interact with cross-functional teams.
Knowledge of cloud infrastructure and related technologies.
Experience troubleshooting technical issues across infrastructure technologies, including servers, compute, storage, networking, authentication, and databases.
Experience using ticketing/incident management tools (JIRA, Remedy, or similar).
Ability to manage multiple priorities in a dynamic, fast-changing environment.
Analytical, organized, and problem-solving oriented.

Benefits

Comp & perks

Flexible working arrangements
Opportunities for professional development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Incident ManagementTechnical SupportTroubleshootingCloud ComputingInfrastructure TechnologiesServersStorageNetworkingAuthenticationDatabases

Soft Skills

Strong CommunicationOrganizational SkillsLeadership