Mid-level Networking Engineer

AM53 Smart Solutions

Mid-level Networking Engineer ensuring smooth customer experience with AT&T services in Brazil. Managing network issues and providing operational improvements through customer engagement action plans.

Posted 6/4/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Advocate for the customer's interests within AT&T, ensuring a smooth and effortless experience.
Manage escalations within AT&T for unresolved issues until full resolution.
Analyze trends, diagnose root causes of issues, and make recommendations aligned with key business opportunities.
Create customer engagement action plans ("SERVE") for operational improvements.
Work with the customer to resolve all issues related to mobility services.
Serve as the liaison between the customer and AT&T's cross-functional teams to ensure a positive experience.

Requirements

What you’ll need

Minimum of four (4+) years of experience and knowledge in networking: LAN / WAN / WLAN / DHCP / DNS
Strong network troubleshooting skills
Ability to use multiple incident management systems
Proficiency in MS Office
Team player with a positive attitude
Highly motivated, proactive, able to work with minimal supervision, and capable of handling critical situations
Ability to work under pressure for extended periods
Organized with strong multitasking skills
Preferred: CCNA (R&S) certification is desirable but not required

Benefits

Comp & perks

Availability to work 24x7 shifts.
Advocate for the customer's interests within AT&T, ensuring a smooth and effortless experience.
Manage escalations within AT&T for unresolved issues until full resolution.
Analyze trends, diagnose root causes of issues, and make recommendations aligned with key business opportunities.
Create customer engagement action plans ("SERVE") for operational improvements.
Work with the customer to resolve all issues related to mobility services.
Serve as the liaison between the customer and AT&T's cross-functional teams to ensure a positive experience.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

networkingLANWANWLANDHCPDNSnetwork troubleshooting

Soft Skills

team playerpositive attitudehighly motivatedproactiveability to work under pressurestrong multitasking skillsorganized

Certifications

CCNA (R&S)