Alzheimer's Association®

Bilingual Helpline Counselor – Care Consultant

Alzheimer's Association®

full-time

Posted on:

Location Type: Remote

Location: Illinois • Texas • United States

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Salary

💰 $24 - $29 per hour

Job Level

Junior

About the role

  • Provide compassionate guidance and support to individuals contacting the nationwide 24/7 Helpline
  • Apply SFBT techniques while providing short-term, goal-oriented consultation
  • Educate constituents on Alzheimer’s disease and related dementias
  • Handle high emotions and trauma with calmness and empathy
  • Document all interactions accurately
  • Provide culturally responsive, bilingual support

Requirements

  • Master’s degree in social work, psychology, or counseling
  • 1 year of experience
  • Bilingual skills (English/Spanish) required
  • Knowledge of Solution Focused Brief Therapy (SFBT) techniques
  • Strong general computer skills
  • Familiarity with the healthcare system, mental health services, aging and disability services, and Alzheimer’s disease.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Paid Family Leave
  • Tuition reimbursement
  • Short and long-term disability
  • Life insurance
  • Long-term care insurance
  • Cultural & Heritage Day
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Solution Focused Brief Therapy (SFBT)bilingual skillsgeneral computer skills
Soft Skills
compassionate guidanceempathycalmnesssupporteducational skills
Certifications
Master’s degree in social workMaster’s degree in psychologyMaster’s degree in counseling