Customer Service Liaison

Always Home Care

Customer Service Liaison supporting HME needs by handling customer inquiries and ensuring compliance. Collaborating with hospital teams for discharge support and customer satisfaction.

Posted 4/16/2026full-timeMorgantown • Virginia, West Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Supports the Customer Service team and referral sources to ensure timely and accurate fulfillment of HME needs.
Handles incoming calls from customers and referral partners, processes sales order, verifies documentation and ensures compliance with insurance and regulatory requirements.
Educates customers on the safe use of medical equipment, coordinates delivery and follow-up and maintains a strong focus on customer satisfaction.
Works closely with Hospital Case management to assist with discharge needs.

Requirements

What you’ll need

High school diploma or equivalent
Three (3) years in customer sales/customer service
Advanced or associate’s degree in business, or healthcare administration preferred
Experience in home medical equipment or a healthcare setting preferred
Experience with ICD-10 and HCPC coding preferred

Benefits

Comp & perks

Paid time off
Health insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ICD-10 codingHCPC codingsales order processing

Soft Skills

customer satisfactioncommunicationcoordination