Customer Service Liaison
Always Home Care
full-time
Posted on:
Location Type: Office
Location: Morgantown • Virginia • West Virginia • United States
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About the role
- Supports the Customer Service team and referral sources to ensure timely and accurate fulfillment of HME needs.
- Handles incoming calls from customers and referral partners, processes sales order, verifies documentation and ensures compliance with insurance and regulatory requirements.
- Educates customers on the safe use of medical equipment, coordinates delivery and follow-up and maintains a strong focus on customer satisfaction.
- Works closely with Hospital Case management to assist with discharge needs.
Requirements
- High school diploma or equivalent
- Three (3) years in customer sales/customer service
- Advanced or associate’s degree in business, or healthcare administration preferred
- Experience in home medical equipment or a healthcare setting preferred
- Experience with ICD-10 and HCPC coding preferred
Benefits
- Paid time off
- Health insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ICD-10 codingHCPC codingsales order processing
Soft Skills
customer satisfactioncommunicationcoordination