Always Home Care

Customer Support

• Supports the Customer Service team and referral sources to ensure timely and accurate fulfillment of HME needs.
• Handles incoming calls from customers and referral partners, processes sales order, verifies documentation and ensures compliance with insurance and regulatory requirements.
• Educates customers on the safe use of medical equipment, coordinates delivery and follow-up and maintains a strong focus on customer satisfaction.
• Works closely with Hospital Case management to assist with discharge needs.

Customer Service Liaison