Alvernia University

Customer Support

• Provide ongoing, faculty-level academic support and advising to pre-licensure BSN students
• Identify students at risk for academic or clinical difficulty and implement early, structured interventions
• Support students in navigating progression requirements, policies, and professional expectations
• Assist students during key transition points, including program entry, clinical placement initiation, and progression following academic or personal interruption
• Collaborate with faculty, course coordinators, and program leadership to monitor student progression and outcomes
• Participate in early-alert processes and follow up directly with students requiring additional support
• Support development and implementation of student remediation and success plans consistent with program policies
• Contribute to retention and progression strategies aligned with program outcomes and accreditation expectations
• Assist in scheduling remediation and activities for the Clinical Judgement Support Program
• Collaborate with nursing faculty to support a respectful, inclusive, and student-centered learning environment
• Serve as a liaison between students and faculty regarding academic concerns and pathways for support
• Facilitate appropriate referrals to institutional resources (advising, accessibility services, counseling, wellness) while maintaining faculty oversight and accountability
• Participate in program meetings and activities related to student support, assessment, and quality improvement
• Assist in identifying trends related to student success, challenges, and barriers to progression
• Support documentation related to accreditation standards, program evaluation, and continuous improvement
• Uphold policies related to academic integrity, professionalism, and ethical conduct.

Student Support Specialist – Nursing Faculty, PT