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About the role
Key responsibilities & impact- Lead the annual and multi-year business planning cycle, translating strategic priorities into measurable operational and financial targets.
- Coordinate institutional planning inputs from departments and campuses, ensuring coherence and resource alignment.
- Develop and maintain the organizational performance framework, aligned to organizational goals and KPIs, and planning calendar, that integrates finance, operations, and strategic milestones.
- Partner with Finance and all departments to align forecasts, enrollment targets, and investment plans with institutional priorities.
- Develop forward-looking models and business cases to guide decision-making and growth planning.
- In collaboration with the Finance Performance team and the Data team, drive periodic performance reviews, building dashboard and analysis, and consolidating insights from across functions.
- Develop performance dashboard and report, from Management committees to board updates.
- Lead the process mapping and optimization agenda, ensuring that core business processes are efficient, standardized, and scalable.
- Identify operational bottlenecks, inefficiencies, and duplication across the value chain (e.g., admissions, finance, academic delivery).
- Design and implement systems and metrics to measure process adherence, efficiency, and effectiveness.
- Oversee implementation of improvement initiatives in collaboration with function heads and the transformation office to drive standardization, automation and continuous improvement.
- Partner with function heads to ensure processes are embedded, followed, and continuously improved.
- Partner with the Systems and Data teams to ensure automation, process integration, and digital enablement.
- Serve as custodian of the institutional risk register, ensuring systematic identification, assessment, and mitigation of risks.
- Lead quarterly risk reviews with ExCo and ensure linkages between risk management, performance, and planning.
- Partner with Legal, Finance, and People & Culture to strengthen enterprise governance and business continuity strategies that enhance organizational resilience, agility, and sustained performance.
- Embed risk awareness into planning and project management processes.
- Coordinate with department heads to ensure that controls are effectively integrated into day-to-day operations.
- Provide training and support to staff on control processes and compliance requirements.
- Partner with Data teams to ensure consistency and reliability of institutional data sources.
- Develop dashboards and reports that track both performance outcomes and process adherence indicators.
- Conduct analysis and scenario modeling to assess process impact on institutional performance and guide decision-making.
Requirements
What you’ll need- 8–12 years’ experience in business performance management, strategic planning, operational excellence management, financial planning analysis or related roles.
- Proven experience leading planning or performance cycles in complex, multi-unit organizations.
- Strong analytical and modeling skills; proficiency in dashboards and performance reporting tools (Excel, Power BI, Google Suite, or equivalent).
- Demonstrated success in process improvement, risk management, and data-driven decision support.
- Exposure to risk management frameworks and organizational governance preferred.
- Experience in education, mission-driven, or growth-stage organizations is an advantage.
- Project management experience
Benefits
Comp & perks- Remote / relocation support offered to our operations
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business performance managementstrategic planningoperational excellence managementfinancial planning analysisprocess improvementrisk managementdata-driven decision supportscenario modelingperformance reporting
Soft Skills
analytical skillsleadershipcollaborationcommunicationorganizational skills