Bilingual Consumer Collector
ALTUS Receivables Management
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $20 per hour
Job Level
Mid-LevelSenior
About the role
- Communicate with businesses via the telephone and written correspondence
- Complete activities such as phone calls, internet searches, third-party report reviews, etc., to obtain reliable contact information
- Maintain minimum account work standards as assigned by Management
- Negotiate claims’ resolution with insurance carriers, attorneys, and responsible parties
- Establish agreements for lien releases
- Establish monthly payment contracts
- Prepare investigative correspondence
- Acquire background information, when necessary
Requirements
- Customer Service experience is REQUIRED
- Basic proficiency with Microsoft Office, data entry, and strong computer skills, Excel preferred
- Strong attention to detail and goal-oriented
- Ability to deescalate adverse situations
- Strong interpersonal, communication, and organizational skills
- Dependability
- Exercise independent judgment
- Negotiate settlements
Benefits
- Benefits package with health, dental, vision, life, and disability coverage options
- 401(k) retirement plan option with company matching
- Generous paid time off policy - start with 18 days per year
- Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrynegotiationclaims resolutionbackground information acquisition
Soft skills
customer serviceattention to detailgoal-orienteddeescalationinterpersonal skillscommunication skillsorganizational skillsdependabilityindependent judgment