Care Specialist II – Fuze Rx

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Care Specialist II at Fuze Rx addressing patient pharmacy-related needs via phone and email. Providing personalized support and resolving inquiries for an exceptional patient experience.

Posted 8/1/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $1,850 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient support and pharmacy operations, with a strong focus on effective communication, problem-solving, and workflow improvement. Holds an active pharmacy technician license and possesses the ability to manage high-volume inquiries while ensuring patient satisfaction.

Highest-signal resume keywords

Active Pharmacy Technician License2+ Years Experience in High Volume PharmacyPatient Communication SkillsPrescription Information InterpretationPharmacy Management System Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Prescription Information InterpretationMath CalculationsPharmacy Workflow ManagementTroubleshooting SkillsPharmacy Operations

Soft Skills

EmpathyEffective CommunicationProblem-SolvingConflict ResolutionTeam Collaboration

Tools & Technologies

Pharmacy Management System

Certifications & Qualifications

Pharmacy Technician License

Industry Keywords

Patient SupportPharmacy OperationsHigh Volume PharmacyPatient SatisfactionWorkflow Improvement

About the role

Key responsibilities & impact

Spend more than 90% of your time offering personalized, direct support to patients, primarily addressing pharmacy-related needs by phone and email messaging
Identify, address, and resolve pharmacy-related inquiries and challenges
Engage with other teams to support patient needs and improve the overall experience
Demonstrate empathy in all patient interactions, effectively handling escalations, providing resolutions, and ensuring overall satisfaction
Provide feedback on common issues or workflow improvements from patient interactions, while consistently following predefined workflows to fulfill pharmacy needs within standard timeframes and processes

Requirements

What you’ll need

High school diploma or equivalent
An active pharmacy technician license in good standing with the Board of Pharmacy of the state where you are applying, free of any disciplinary actions
2+ years experience working in a high volume pharmacy working with patients and providers
Ability to work the following shift: [insert shift here before posting]
Must be able to commute to and work at the pharmacy location during scheduled shifts, if this position is hybrid or onsite
Ability to learn and operate a new pharmacy management system and other relevant programs
Ability to interpret, transcribe, and troubleshoot prescription information
Ability to perform common math calculations
Ability to effectively communicate with patients and providers on the phone

Benefits

Comp & perks

dental
vision
multiple group medical plans to choose from
401(k) retirement savings plan
group life insurance
accidental death and dismemberment (AD&D) insurance
flexible spending account (FSA)
health savings account (HSA) (depending on medical plan)
commuter benefits
employer-paid short-term disability (STD) and long-term disability (LTD) insurance
additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, and a fertility medication discount program)
accrued paid vacation and sick time
11 paid holidays (seven for Pharmacy and Care team members)
eight weeks of paid parental leave for eligible employees