Chief Operating Officer
Alto
full-time
Posted on:
Location Type: Remote
Location: Maryland • Montana • United States
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Salary
💰 $265,000 - $400,000 per year
Job Level
About the role
- Serve as the strategic operational leader for FuzeRx's comprehensive digital pharmacy division
- Provide executive oversight for warehouse and fulfillment centers, patient services, facilities, and workforce planning
- Develop and execute comprehensive operational strategies that maximize revenue and profitability
- Operate a safe, secure and compliant environment, aiming for highest regulatory compliance standards
- Drive operational innovation to transform execution, scalability, and customer satisfaction
- Provide executive leadership for all operational functions, including Fulfillment Operations, Facilities, Workforce Planning, Vendor Management, and Patient Services
- Lead the development and implementation of unified processes and standards to ensure operational excellence across all locations
- Create and maintain a differentiated customer experience that drives loyalty, satisfaction, and repeat business
- Manage inventory levels and distribution processes
- Drive staff development initiatives, including training, performance management, and talent acquisition
- Monitor performance metrics and KPIs, including quality measures
- Collaborate with Marketing, Product, and Finance to align operations with overall business strategies
Requirements
- 15+ years of progressive operations experience, with at least 8+ years of executive leadership experience (VP/SVP/C-Level)
- Proven track record in the med-tech, pharmaceutical, or digital health industry
- Experience in a combined B2B and B2C operational environment is highly preferred
- Proven success in harmonizing operations from multiple businesses or integrating acquired entities into a centralized operational model
- Deep understanding of best practices for inventory management and workforce planning
- Strong strategic planning abilities with a history of developing operational strategies that drive revenue growth and profitability
- An analytical mindset with the ability to leverage data and metrics to inform decision-making and drive continuous improvement
- Bachelor's degree in Business Administration, Operations Management, or a related field is required
- MBA or PharmD is strongly preferred
- Ability to travel domestically for site visits, leadership meetings, and customer engagements
Benefits
- dental, vision, and multiple group medical plans to choose from
- a 401(k) retirement savings plan
- group life insurance
- (AD&D) insurance
- flexible spending account (FSA) and health savings account (HSA)
- commuter benefits
- employer-paid short-term (STD) and long-term disability (LTD) insurance
- additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
- flexible vacation time
- accrued paid sick time
- 10 paid holidays
- 2 floating holidays for full time non-exempt employees
- eight weeks of paid parental leave for eligible employees
- additional paid weeks for the birthing parent
- 4 weeks paid caregiver leave
- a Lifestyle Spending Account allowance each month
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementinventory managementworkforce planningstrategic planningperformance managementdata analysisKPI monitoringoperational strategy developmentvendor managementcustomer experience management
Soft Skills
executive leadershipanalytical mindsetcollaborationstaff developmentcommunicationinnovationproblem-solvingcustomer satisfaction focusstrategic thinkingteam leadership
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in Operations ManagementMBAPharmD