Team Lead, Settlement Services

Altisource

Operations Team Lead managing Title & Settlement process at Altisource. Ensuring high‑quality service delivery and operational excellence in a remote work environment.

Posted 7/15/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational performance management within Title and Settlement functions, ensuring compliance with ALTA Best Practices and regulatory standards while driving process improvements and customer satisfaction.

Highest-signal resume keywords

Operational Workflow ManagementTitle Search and ExaminationClosing and Escrow ProceduresTeam Leadership and DevelopmentProcess Improvement Initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Escrow OperationsSettlement ServicesQuality Assurance FrameworksPerformance Data AnalysisRegulatory Compliance

Soft Skills

Excellent CommunicationPeople ManagementStakeholder InfluencingAnalytical MindsetProblem-Solving Ability

Tools & Technologies

ReswareQualiaProprietary Platforms

Industry Keywords

ALTA Best PracticesRESPA RequirementsOperational ControlsCustomer SatisfactionService Level Agreements

About the role

Key responsibilities & impact

Responsible for managing day‑to‑day operational performance across the Title and Settlement function
Ensuring high‑quality service delivery, process efficiency, regulatory adherence, and customer satisfaction
Provides leadership to operational teams supporting settlement/closing, post‑closing, recording and related workflow functions
Partners closely with Compliance, Underwriting, Technology, and Business Leadership to drive operational excellence, standardization, and continuous improvement
Oversee daily production across Pre-Closing, Closing, Funding, Recording, and Post Closing functions
Monitor service level agreements (SLAs), turn‑times, quality metrics, and productivity targets
Ensure operational workflows are executed in accordance with ALTA Best Practices, state guidelines, and underwriter expectations
Implement standardized procedures and operational controls across all processes
Resolve escalated issues related to orders, files, customers, lenders, underwriters, and internal partners
Identify gaps, bottlenecks, and process inefficiencies; propose and implement process improvement initiatives
Drive lean operating practices, ensuring reduced defects, improved cycle times, and enhanced customer experience
Maintain operational playbooks, SOPs, job aids, and training documentation
Lead, coach, and develop a team of operational specialists, analysts, or supervisors
Set performance goals, conduct evaluations, and ensure accountability for operational outcomes
Collaborate with internal teams including Compliance, Underwriting, Legal, Sales, Vendor Management, and Customer Success
Act as a point of escalation for key accounts, lenders, and external partners

Requirements

What you’ll need

Bachelor’s degree in Business, Operations Management, Finance, or related field (preferred but not mandatory)
5+ years of experience in Escrow, or Settlement Services operations
2+ years of experience in a supervisory or team lead role
Strong background in operational workflow management, customer delivery, and cross-functional coordination
Experience working with title underwriters, lenders, or large-scale title operations is preferred
Strong understanding of: Title search, examination, and curative processes
Closing/escrow procedures, funding, and recording
Title insurance underwriting basics
ALTA Best Practices and RESPA requirements
Quality assurance and operational control frameworks
Excellent communication, people management, and stakeholder‑influencing skills
Strong analytical mindset with the ability to interpret performance data
Proficiency with title/settlement systems (e.g., Resware, Qualia, proprietary platforms)
High attention to detail and problem‑solving ability
Ability to work in a fast‑paced environment with shifting priorities

Benefits

Comp & perks

Comprehensive insurance plans; - Medical insurance for employees and family
Personal Accident Benefit and Life Insurance for employees
10 paid holidays, plus 26 paid days off per year
Lots of employee engagement activities
Unbeatable work from home flexibility