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Compliance Lead
AltisourceCompliance Lead at Altisource managing REO settlement operations. Collaborating with executive leadership on financial strategy for mortgage and real estate industry.
About the role
Key responsibilities & impact- Document all process, workflow and system gaps and implement fixes
- Work with compliance/risk to address open issues and formalize follow-up and sign off process
- Implement and manage in house REO settlement operation initiatives
- Implement and maintain strategies which will help the company manage a high volume of production without errors
- Manage productivity requirements and implement strategies to improve production
- Focus on the needs and expectations of internal and external customers
- Manage customer expectations and improve performance by working through process and product deficiencies
- Use customer feedback and quality performance results to champion changes in personnel, processes, or technology to deliver excellence in the settlement function
- Manage quality performance and turn-around-times for each settlement vendor
- Continually provide feedback to vendors to develop strong strategic relationships
- Assist in the clarification or resolution of issues as they arise between vendors and operating personnel
- Act as the subject matter expert and communication bridge between staff members and vendors as needed
- Monitor daily production reports and proactively manage files as they approach SLA
- Using the results of the quality control process, initiate and execute training plans for continual improvement of all settlement activities
- Assist in the development and implementation of internal settlement activities
- Create comprehensive training material to achieve 100% compliance with all state regulations for REO settlement activities
- Design Process, workflow, and system requirements for all REO settlement related activities
- Optimize and implement process and technology plans to deliver excellence in the settlement function
Requirements
What you’ll need- This position requires a minimum of 6 years’ experience in the REO settlement or Title insurance industry with a demonstrated pattern of advancement and a breadth of experience
- Detailed knowledge of REO and the settlement function with up-to-date information on state level requirements for closing the transactions in REO space
- Ability to work on multiple projects simultaneously and work closely to achieve SLA for those projects
- Ability to work with cross-functional, multi-cultural teams
Benefits
Comp & perks- Attractive salary commensurate with skills, experience and qualifications
- Comprehensive insurance plans; - Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees
- 10 paid holidays, plus 26 paid days off per year
- Lots of employee engagement activities
- Unbeatable work from home flexibility
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
REO settlementprocess designworkflow optimizationquality controltraining developmentproject managementcompliance managementperformance managementvendor managementdata analysis
Soft Skills
communicationcustomer focusproblem-solvingteam collaborationstrategic thinkingrelationship buildingadaptabilityleadershiptime managementattention to detail