Salary
💰 $105,000 - $125,000 per year
Tech Stack
GoSDLCSQLTableau
About the role
- Serve as the primary liaison between GTM business functions and technical development or vendor teams.
- Support the implementation, enhancement, and optimization of key GTM systems and processes (i.e. CRM, CPQ, PRM, marketing automation, and partner platforms).
- Partner with key stakeholders on delivering enterprise-wide strategic initiatives.
- Lead and manage smaller-scale high-impact projects or process enhancements.
- Ensure consistency, integration, and alignment across tools, workflows, and business processes.
- Requirements Gathering: Translate business needs into clear, functional, and technical requirement.
- Solution Design: Collaborate with technical teams to create scalable, feasible solutions aligned with business goals.
- User Stories & Acceptance Criteria: Refine and document detailed user stories and criteria for success.
- Sprint Backlog Refinement: Facilitate grooming sessions to clarify, prioritize, and plan backlog items.
- Testing & Validation: Coordinate UAT activities, triage defects, and support issue resolution for successful delivery.
- AI & Automation: Partner with stakeholders and technical teams to evaluate and implement AI-powered capabilities (e.g., predictive analytics, intelligent automation) that improve user experience and drive operational efficiency.
- Documentation: Develop and maintain thorough documentation (i.e. process flows, system requirements) to ensure alignment and clarity.
- Risk Mitigation: Identify and proactively address potential risks during solution design and implementation.
- Process Analysis & Improvement: Evaluate current business processes and recommend improvements to drive operational efficiency and scale.
Requirements
- Bachelor’s degree (or higher) in Business, Finance, Economics, IT, Computer Science, or a related field.
- 3+ years of experience in a Business Systems Analyst or equivalent role, preferably supporting Go-To-Market (GTM), Revenue Operations, and etc.
- Solid understanding of GTM processes and systems (i.e. Salesforce).
- Strong cross-functional communication and stakeholder management skills.
- Ability to bridge technical and non-technical stakeholders with strong written and verbal communication skills.
- Hand-on experience working in agile environments and with technical/development teams.
- Proficiency in writing epics, user stories, and acceptance criteria.
- Familiarity with querying databases (i.e., SQL, SOQL, etc.).
- Proven ability to lead without formal authority and manage multiple priorities simultaneously.
- Comfortable navigating ambiguity and managing multiple stakeholders in a dynamic, high-growth environment.
- Excellent analytical, problem-solving, and organizational skills.
- Experience with JIRA, Confluence, or similar tools.
- Valued Skills: Experience with mapping processes (e.g., MS Visio, Lucid).
- Advanced Excel/Alteryx/Tableau/etc. skills for data analysis and reporting.
- Familiarity with AI technologies and their application in business systems, especially within GTM or RevOps functions.
- Familiarity with project delivery methodologies, software development lifecycle (SDLC), or systems architecture.