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About the role
Key responsibilities & impact- Oversee end-to-end execution of digital community programs (e.g., Community Live, User Groups, etc.), ensuring timelines, deliverables, and quality standards are consistently met
- Manage all execution details with precision, including program calendars, session readiness, speaker coordination, registration setup, and promotional timelines
- Proactively identify risks, gaps, and dependencies, and take action to keep programs on track
- Ensure content reaches the right customer audiences (Decision Makers, Administrators, End Users) at the appropriate lifecycle stage
- Partner cross-functionally to execute promotional campaigns that drive awareness, registration, and engagement
- Track, analyze, and report on program performance (e.g., registration, attendance, engagement, CSAT), using insights to inform improvements
- Identify opportunities to streamline processes, increase efficiency, and scale program delivery
- Take on stretch assignments and support adjacent initiatives as needed, including lifecycle automation and omni-channel customer engagement programs
- Adapt quickly to changing priorities and regional needs, ensuring consistent global execution
- Bring forward ideas, challenge the status quo, and contribute to continuous improvement of programs and processes
- Collaborate with global teams across regions and time zones to ensure seamless program execution and a consistent customer experience; flexibility to align with U.S. working hours as needed
Requirements
What you’ll need- Proven experience in program management, project management, or execution of digital/customer-facing programs
- Exceptional attention to detail and strong organizational skills
- Proactive, self-starter mindset with a bias for action and ownership
- Curious and solutions-oriented, with a willingness to learn quickly and improve continuously
- Strong ability to manage multiple priorities, timelines, and dependencies in a fast-paced environment
- Comfortable working with data to measure performance and inform decisions
- Clear and effective communicator, able to collaborate cross-functionally
- Demonstrated “can-do” attitude with flexibility and adaptability
- Comfortable working in a global environment with flexibility across time zones, including partial alignment with U.S. working hours
- Adaptable and eager to take on new challenges, with the ability to support initiatives beyond core responsibilities
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program managementproject managementdigital programs executiondata analysisperformance measurementprocess improvementlifecycle automationomni-channel engagement
Soft Skills
attention to detailorganizational skillsproactive mindsetsolutions-orientedtime managementeffective communicationflexibilityadaptabilitycollaborationcuriosity
