Alternatives

Billing Specialist

• Submit billing claims that are timely and accurate with correct CPT/ICD10 codes, modifiers, units and amounts.
• Resolve rejections/denials on a routine and timely basis
• Post and reconcile payments
• Monitor and follow up on outstanding AR
• Collaborate with the Clinical Team to ensure accurate coding
• Communicate with Clinical Supervisors regarding documentation and coding clarification
• Ensure compliance with payer guidelines, Medicaid and HIPAA regulations
• Use the finance accounting software to track receivables
• Act as a liaison between the Finance Department the Clinical team
• Maintain a collection rate of at least 80%
• Provide monthly billing report updates to Executive Team
• Upload DARTS admissions and discharges
• Bill DARTS accurately and timely

Medicaid Billing Specialist

Accountant

• Help with the day-to-day activities of the accounting department
• Preparation of the vouchers for government grants
• Track governmental contract submissions and payments and follow up
• Perform other entries as assigned by the Controller
• Review of bills before submission to funders
• Assist with the month-end close
• Assist with the accounts payable process
• Meet weekly with the Supervisor to discuss workflow and receivables
• Prepare vouchers for grants, which include City of Chicago, State of Illinois, Cook County, CPS and other contracts as assigned
• Timely submission of all approved vouchers to funders
• Full cycle process of accounts receivable including collections, reconciliations, revisions, and recording
• Support Controller and program management tracking monthly budgets
• Work with program staff to ensure expenses for contracts are properly accounted
• Maintain ongoing schedules on Balance Sheet
• Build positive workplace relationships and work as a collaborative team member
• Perform other related duties as assigned.

Senior Staff Accountant

Administrative Assistant

• Monitor and maintain volunteer postings.
• Actively track, update, and manage volunteer listings across organizational platforms and external public boards (e.g., Serve Illinois, local community networks) to ensure visible pathways for individuals seeking qualification hours.
• Serve as the primary point of contact for all volunteer inquiries; promptly acknowledge and respond to high volumes of prospective volunteer emails, ensuring accurate timelines and clear next steps are communicated.
• Collect and screen preliminary volunteer details (names, dates of birth, and case details) to align their tracking requirements with Illinois Department of Human Services (IDHS) mandates.
• Schedule and conduct individual onboarding sessions for incoming volunteers on a rolling basis.
• Build and manage volunteer schedules to ensure participants are consistently provided enough service opportunities to securely meet their mandatory 20 hours per week (80 hours per month) threshold for SNAP Benefits.
• Educate incoming volunteers on organizational policies, site safety, and the rigid reporting mechanics required to log their hours accurately.
• Assist volunteers in accessing and utilizing the "Manage My Case" dashboard to verify their status, review state correspondence, and check the "Check if I meet SNAP work requirements" screening tools.
• Guide volunteers through the Illinois Application for Benefits Eligibility (ABE) portal (www.abe.illinois.gov), directly assisting them in troubleshooting account creation, password resets, and initial application entries if needed.
• Maintain an up-to-date understanding of Illinois Department of Human Services (IDHS) eligibility standards, income thresholds, and specific exemptions for both SNAP and Medicaid.
• Attend relevant training and convenings to stay updated on new trends, requirements, and compliance standards for SNAP and Medicaid eligibility.
• Complete, sign, and distribute official organization verification letters and state-specific compliance forms (such as the IDHS SNAP Activity Report Form IL444-2610).
• Support SNAP/Medicaid recertification of volunteers.
• Develop trainings for participants in the volunteer program.
• Keep internal logs of completed volunteer hours to match state records.
• Serve as the primary point of contact for internship inquiries and screening interns for various agency programs.
• Support scheduling for the Executive Director and Executive Team.
• Oversee administrative tasks for the Executive Director/Team such as obtaining signatures, managing credit card reconciliation (compiling receipts, filling out forms, sending to the finance department), reimbursement forms, supply requests and tracking PTO.
• Coordinate travel arrangements and prepare itinerary for ED external appearances, meetings, events, travel, conferences etc.
• Coordinate logistics for in-person meetings such as securing facilities and coordinating catering.
• Participate as an adjunct member of the Executive Team including assisting in scheduling meetings and attending all E-team related meetings as appropriate.
• Assist the Executive Team in coordinating the agendas and taking minutes of various meetings.
• Support the Chief of Staff in secure speaking engagements and coordinates appearances for ED.
• Prepare and assemble reports and packets in advance of board meetings.
• Arrange all Board meetings in a timely manner including securing space, collecting all relevant materials for Board members, setting up conference lines, and taking minutes.
• Support administrative projects.
• Other Job duties as assigned.

Administrative Coordinator

Therapist

• Provide direct therapy and case management services to clients in the community, at schools and the community center.
• Average the number of billable hours of direct service per week as directed by supervisor in work plan (minimum 19).
• Perform a variety of therapy, assessment, and case management services.
• Provide assessment, treatment, and training services at community locations/schools.
• Conduct therapeutic groups on a variety of topics.
• Support and facilitate relationships with assigned schools, including participation in an interdisciplinary team within the school or other community locations regarding social emotional needs of students.
• Maintain complete, accurate, and timely written documentation of all services provided.
• Actively participate in all agency meetings, behavioral health staffings, and supervision.
• Demonstrate knowledge of Alternatives, Inc. policies, practices, and services.
• Demonstrate a commitment to Positive Youth Development, Restorative Justice and Trauma Informed practices.
• Complete in a timely fashion all other tasks as assigned by the Behavioral Health Supervisor.

Behavioral Health Therapist

Advocate

• Provide crisis coverage as assigned; respond within 45 minutes to the police station, work with family and youth toward a resolution to the crisis, assess immediate needs of family and complete all necessary paperwork.
• Understand and work within a positive youth development and Balanced and Restorative Justice framework.
• Maintain ongoing case management for assigned cases, including daily contact with guardians and youth; making arrangements with the family for school, transportation and record keeping functions; collaborating with appropriate individuals, agencies or service systems to ensure client accessibility to services.
• Provide transportation for youth to school, temporary shelter, or to any other appointments during youth’s placement with Alternatives, Inc.
• Facilitate weekly groups and provide youth development programming as assigned.
• Follow-up on all status referrals from the police by phone or letter.
• Assist in preparing cases to be petitioned in court, including collecting necessary information from the family, preparing social history report, orienting guardians to the court process and making arrangements with court personnel. This may also include transporting youth to court.
• Implement therapeutic and youth development focused day programs with youth in placement during school holidays and summer.
• Use eCornerstone data entry system and other data systems as assigned as well as the Youth Assessment Screening Instrument (YASI) assessment for each client case.
• Demonstrate knowledge of Alternatives’ policies, practices and services, and communicate these to clients, and where assigned, to other community organizations and members.
• Attend and actively participate in all agency and program staff meetings, in-service trainings and weekly supervisory meetings.
• Provide coverage of intakes, both phone and walk-in, providing crisis intervention and making referrals when appropriate.
• Complete in a timely fashion all other tasks and individually established goals as assigned.

Medicaid Billing Specialist

Senior Staff Accountant

Administrative Coordinator

Behavioral Health Therapist

Youth Advocate