Director of Customer Success Management
Hostaway
Client Success Executive
Altera Digital Health
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $80,000 per year
Job Level
JuniorMid-Level
About the role
- Partner closely with our Client Delivery Executives to support and enhance the client experience.
- Serve as a go-to point of contact for a portfolio of clients, building strong, lasting relationships.
- Proactively engage with clients, including C-suite executives, through regular calls and meetings to understand their goals, and feedback on our systems.
- Play a key role in our client relationships and contributing to our Net Promoter Score (NPS) goals.
- Collaborate with internal teams to ensure client needs are met and issues are resolved effectively.
- Balance your time effectively between direct client engagement and internal strategy and coordination with the Altera team.
- Travel to client sites (approximately 25% of the time) in California and potentially Canada to foster key relationships and lead strategic on-site meetings.
Requirements
- A recent university graduate or someone with 2-3 years of experience in a client-facing role.
- Exceptional communication, interpersonal, and relationship-building skills. You are a natural 'people person.'
- A high level of energy, enthusiasm, and a positive, can-do attitude.
- Strong organizational skills and the ability to manage multiple priorities.
- Willingness and ability to travel up to 25%.
- Direct experience in a Customer Success Manager (CSM) or Account Management role (Bonus Points).
- Experience or interest in the digital healthcare or technology industry (Bonus Points).
Benefits
- Huge Growth Potential: This isn't just a job; it's a career path.
- High-Impact Work: You won’t be just a number.
- Supportive Team & Onboarding: You’ll be set up for success from day one.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsinterpersonal skillsrelationship-building skillsorganizational skillstime managementpositive attitudeenthusiasmclient engagementproblem-solvingstrategic coordination
