IT Support

• Providing direct IT end-user support for office-based and remote users, resolving technical issues and providing technical assistance for hardware and software on Microsoft Windows, Apple MacOS and UNIX machines.
• Providing technical support for peripherals, networking devices, audio/video equipment and other office IT equipment.
• Logging and documenting all events and changes in our ticketing system and keeping documentation up to date.
• Setting up new computer systems and reinstalling machines.
• Operating systems and software upgrades on end users’ machines and other hardware.
• Liaising with HR and office administration to handle the onboarding of new employees from an IT perspective and the offboarding of departed employees.
• Collect and store IT equipment for departed employees, keeping IT storage organised.
• Procure IT equipment, peripherals and software required by the company, following Altenar procurement procedures.
• Maintaining stock levels of equipment.
• Keeping the hardware, software and subscription asset list updated.
• Provide technical training to employees.
• Proposing improvements and working on associated tasks.
• Ensuring the timely resolution of blockers to the operation.
• Escalating concerns to management to work on solutions.
• Being driven in your work with little supervision.
• Having a strong sense of duty and exercising the duty of care beyond the immediate fix.
• Being trustworthy and accountable in the handling of company data and physical assets.

IT Support Specialist

Young Apprentice – Tech, Helpdesk

IT Infrastructure Coordinator

Analista de Sistemas, HelpDesk Pleno

Analista de Infraestrutura de TI