Operational Change Manager
ALTEN
full-time
Posted on:
Location Type: Remote
Location: Germany
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Tech Stack
About the role
- Manage the entire change lifecycle (normal, standard, and emergency changes)
- Validate and improve change quality, including risk and impact assessments
- Prepare meetings, facilitate them and document the outcomes
- Ensure complete and compliant documentation — including deployment plans, backout plans, test evidence and approvals
- Coordinate closely with Service Operations, Release Management, Service Level Management (SLM), Problem Management and external providers
- Monitor change KPIs and derive improvement actions
- Communicate decisions, ensure transparency and enforce governance compliance
Requirements
- Degree in industrial engineering, business informatics, IT management or a comparable technical qualification
- Proven experience in ITIL change management
- Ideally experience with ITSM tools such as BMC Remedy/Helix or ServiceNow
- Structured and quality-oriented with a strong risk awareness
- Excellent communication skills, confident in moderation/facilitation and experienced working with international stakeholders
- Fluent in German and English
Benefits
- Talent management — we develop your career
- Work–life balance — flexible working hours and remote work possible
- Fit and relaxed — with EGYM Wellpass
- Enjoy biking — always on the move with company bike leasing
- Green mobility — discounted sustainable mobility options
- Permanent employment contract
- Corporate benefits
- Team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ITIL change managementrisk assessmentimpact assessmentdocumentation managementchange lifecycle management
Soft Skills
communication skillsmoderationfacilitationstructuredquality-orientedrisk awareness