ALTEN

PLM Support Engineer

ALTEN

full-time

Posted on:

Location Type: Remote

Location: Morocco

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Handling digital support requests
  • Providing methodological guidance and follow-up to users
  • Managing and tracking incidents escalated to IT
  • Bug management and testing
  • Executing tests related to anomalies
  • Tracking change requests and JIRA tickets
  • Creating, updating and executing regression tests
  • Performance testing
  • Writing methodological guides
  • Developing and updating methodologies tailored to users' needs
  • Creating and maintaining support standards for support teams
  • Creating and updating knowledge content in the Chatbot
  • Coaching and facilitation
  • Facilitating coaching sessions for client users tailored to their needs
  • Creating FIM documentation tailored to project requirements

Requirements

  • Master’s degree (Bac+5) in Mechanical, Mechatronics, or Industrial Engineering
  • Prior experience in a similar role (internships included)
  • Languages: French – Technical
  • English – Technical (mandatory)
Benefits
  • A personalized and progressive career path
  • A strong commitment to skills development
  • A stimulating, collaborative, and meaningful work environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
bug managementperformance testingregression testingmethodological guidanceincident managementchange request trackingJIRAanomaly testingFIM documentationknowledge content creation
Soft skills
coachingfacilitationcommunicationuser supportmethodological development
Certifications
Master’s degree in Mechanical EngineeringMaster’s degree in MechatronicsMaster’s degree in Industrial Engineering