Junior Support Analyst
ALTASNET
full-time
Posted on:
Location Type: Hybrid
Location: Belo Horizonte • 🇧🇷 Brazil
Visit company websiteJob Level
Junior
Tech Stack
ServiceNow
About the role
- Triage and handling of technical support tickets (Level 0 and 1)
- Support for Microsoft Active Directory: account unlocks, password resets, user provisioning, GPOs, permissions and distribution lists
- Support for Microsoft Exchange: mailboxes, permissions, email flow, and integration with Exchange Online
- Support for Microsoft Teams: connectivity, permissions, channels and meetings
- General Service Desk activities: connectivity issues, printers, application installation, technical enquiries and escalation
- Handling tickets involving the client's internal systems and tools
- Collaborating with the internal team to share knowledge and document procedures
Requirements
- Advanced English (reading, writing and speaking) – required
- Previous experience in Level 1 technical support
- Knowledge of Microsoft environments: AD, Exchange, Teams
- Familiarity with ticketing tools (ServiceNow, JIRA, etc.)
- Good verbal and written communication skills
- Proactive attitude and ability to work in a team
Benefits
- Market-competitive salary
- Performance-based bonus
- Health plan – Unimed (Unipart Flex)
- Dental plan – Bradesco
- Flash card – R$50.00 per day
- Day off
- English course – reimbursement-based
- Wellness benefits – TotalPass, Clude and C4life
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportMicrosoft Active DirectoryMicrosoft ExchangeMicrosoft Teamsticketing toolsuser provisioningGPOspermissionsemail flowapplication installation
Soft skills
advanced Englishverbal communicationwritten communicationproactive attitudeteamwork