Office Manager
ALTANO CAPITAL GmbH
full-time
Posted on:
Location Type: Office
Location: Campbellville • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead and support a team of Customer Service Representatives, Veterinary Technicians, and clinic staff
- Drive operational excellence and continuous improvement in clinic processes
- Build strong relationships with clients and staff, ensuring exceptional service
- Oversee budgets, financial reporting, and inventory controls
- Coordinate meetings, develop agendas, and follow up on action items
- Support hiring, onboarding, and career development for clinic staff
- Ensure compliance with company policies, procedures, and industry regulations
- Manage daily operations at the Campbellville clinic
- Develop and empower clinic staff through mentorship, open communication, and constructive feedback that drives growth
- Oversee facility maintenance, vehicle fleet, and safety programs
- Approve timesheets and time-off requests for CSRs, Veterinary Technicians, Veterinarians, and clinic staff
- Review employee engagement survey results and implement action plans to address feedback
- Cultivate and reinforce a supportive, team-oriented workplace culture
- Address client concerns and assist with facilitating client education sessions
Requirements
- 5+ years of management experience, ideally within the veterinary (equine or small animal) industry
- University or college degree in business, finance, or a related field (or equivalent experience)
- Results-oriented leader with excellent communication skills
- Exceptional problem-solving abilities and a solutions-focused mindset
- Experience managing budgets and implementing policies that support smooth clinic operations
- Comfortable with online social networks and practice management software (e.g., HVMS)
- Valid driver’s license, vehicle insurance, and a clean driving record.
Benefits
- Professional development opportunities
- Supportive workplace culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
management experiencebudget managementfinancial reportinginventory controlproblem-solvingpolicy implementationclinic operations management
Soft skills
leadershipcommunicationrelationship buildingmentorshipteam-orientedresults-orientedsolutions-focusedemployee engagement
Certifications
university degreecollege degree